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Account Coordinator - Global Brands NZ

Detmold GroupMāngere, Auckland - New Zealand

30+ days ago

Job description

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Job no : N6B3P

Category : Indirect

About our Organisation

The Detmold Group is an Australian family-owned and operated business who design, manufacture and supply world-class paper and cardboard packaging products. Driven to achieve the highest standards, we place a strong emphasis on quality, service, and efficiency, supplying some of the world’s largest and most iconic food and retail brands, including a number of globally recognised Quick Service Restaurants.

About our Opportunity

An exciting opportunity has arisen within our Global Brands Team to provide proactive and professional service and support as a first point of contact for all customer enquiries. Working in close collaboration with the Corporate Brands Business Manager and Group Supply Chain teams, you will deliver on our customer service priorities and business objectives to service the NZ Corporate Brands portfolio.

Key responsibilities include :

Liaising with customers to identify requirements, including stock for promotions and new product launches

Frequently monitoring stock projection reports (PSIR) to identify various scenarios and taking action to rectify through forecasting activity

Liaising with Group Supply Chain to ensure optimal stock levels are maintained

Tracking container shipments and communicating / coordinating internal and external stakeholders when container arrival and devanning needs to be prioritised to ensure timely delivery of stock to customer

Support the Corporate Brands Business Manager by attending regular customer meetings (WIPs), providing the necessary supporting analysis and inventory reporting, as required.

Provide excellent levels of customer service to new and existing NZ Sales Accounts and develop significant relationships with key customers

Supporting the new item set-up and product development enquiry process, including samples management managing artwork transition, mock-ups and concepts

Coordinate internal admin process, including mail, intranet updates, product / price deviations and Managed Account calendar management

Providing backup coverage for Detpak and PaperPak Customer Service

Develop ad hoc reports for customers as required

Provide the first point of contact for customer enquiries

You will demonstrate :

Previous experience in a similar role delivering an exceptional level of service to high-profile customers, within a fast-paced environment

Ability to interpret and manipulate large sets of inventory data and strong Excel skills

Highly developed problem-solving and root cause analysis skills to identify source of issue

Ability to work steadily under pressure and with a high degree of accuracy

Ability to pick-up and navigate multiple, bespoke IT systems

High level communication skills and ability to establish credible relationships with a variety of stakeholders

Proactive in approach, setting the standard for others

Strong personal accountability matched with ability to integrate within team focused environment

An ability to maintain focus when managing competing demands

Strong commitment to the provision of service excellence

What are the benefits of working for us?

Recognised Employer of Choice by the Australian Business Awards (ABAA)

A flexible working environment – we acknowledge the mutual benefit of flexible working arrangements

Market competitive remuneration reviewed regularly

A commitment to your ongoing professional development through training and career-growth opportunities

A Company that is committed to corporate social responsibility – through supporting local communities and charities, and our commitment to sustainable and ethical sourcing

A holistic and comprehensive health and wellbeing program so our people feel supported to be at their best

Other benefits include Free Flu Vaccinations, Free onsite Parking and Regular Celebrations of Success

If this sounds like you, click apply now. Your application should be addressed to : Nikita Bheem .

Whilst applications must be made online, any confidential questions are welcome via email : [email protected]

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant

Employee safety is our priority, and we want our people to be 100% SAFE. One of the ways the Detmold Group maintains a safe and healthy work environment is by encouraging employees to follow government guidelines for all communicable disease prevention.

Closes in 20 days - 14 Sep 2023