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Solutions Analyst - Client Engagement Lifecycle

PwC New ZealandAuckland, Auckland, New Zealand

30+ days ago

Job description

Solutions Analyst - Client Engagement Lifecycle

Join to apply for the Solutions Analyst - Client Engagement Lifecycle role at PwC New Zealand

Solutions Analyst - Client Engagement Lifecycle

2 days ago Be among the first 25 applicants

Join to apply for the Solutions Analyst - Client Engagement Lifecycle role at PwC New Zealand

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Kia Ora,

Ngā Kōrero mo tēnei tūranga / About the role

Join our Internal Firm Services team in Technology Solutions, where we manage and continuously improve the internal systems and business platforms that underpin PwC’s operations. Based in Tāmaki Makaurau / Auckland, this is a permanent, business-as-usual role that supports the day-to-day performance and stability of PwC’s most critical platforms - including the customised Salesforce and Oracle Fusion Cloud solutions that support our client engagement journey.

Owning the operational health of CRM, ERP and related systems, providing specialised support to end users and responding to escalated issues and bugs
Partnering with Marketing, Sales, Risk, and Finance & Operations teams to ensure smooth end-to-end client lifecycle workflows
Investigating incidents, following up proactively and driving service improvements where needed
Translating user pain points into system enhancements or backlog items for continuous improvement
Building strong relationships with internal users, vendors and support teams to improve experiences

Ngā pūkenga kei a koe / Skills and experience

5+ years’ experience in a CRM and / or ERP-related role - either as an end user, implementer, systems admin or technical support

A background in corporate marketing, sales, or finance, paired with proven technical experience with CRM and ERP platforms

Hands-on experience with enterprise systems such as Salesforce or Oracle Fusion Cloud, including issue resolution, basic configuration or enhancement support

Excellent follow-through, documentation, and stakeholder engagement skills in a service-focused environment

Bonus : Experience working in a professional services firm or familiarity with the end-to-end client engagement lifecycle

Unrivalled level of access to industry expertise, both locally and through our wider global network of member firms, where you’ll be enabled by cutting-edge technology.

PwC shows care to employees by providing life and income protection as part of our total remuneration package.

PwC's paid parental leave applies to all parents regardless of gender, so all our employees can be involved with raising their children

Enhanced leave capabilities - an opportunity to purchase additional leave and two staff recognition days available each year.

Digital upskilling through our Digital Academy.

Management Level

Senior Associate

Job Description & Summary

Kia Ora,

Feel empowered at PwC. Our flexible ways of working and adoption of new technologies enable our people to work and live their best. Join us and embrace the exciting intersection of technology and talent.

Ngā Kōrero mo tēnei tūranga / About the role

In this role, your responsibilities include :

Owning the operational health of CRM, ERP and related systems, providing specialised support to end users and responding to escalated issues and bugs

Partnering with Marketing, Sales, Risk, and Finance & Operations teams to ensure smooth end-to-end client lifecycle workflows

Investigating incidents, following up proactively and driving service improvements where needed

Translating user pain points into system enhancements or backlog items for continuous improvement

Building strong relationships with internal users, vendors and support teams to improve experiences

Ngā pūkenga kei a koe / Skills and experience

To be successful in this role, you bring :

5+ years’ experience in a CRM and / or ERP-related role - either as an end user, implementer, systems admin or technical support

A background in corporate marketing, sales, or finance, paired with proven technical experience with CRM and ERP platforms

Hands-on experience with enterprise systems such as Salesforce or Oracle Fusion Cloud, including issue resolution, basic configuration or enhancement support

Excellent follow-through, documentation, and stakeholder engagement skills in a service-focused environment

Bonus : Experience working in a professional services firm or familiarity with the end-to-end client engagement lifecycle

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ

Unrivalled level of access to industry expertise, both locally and through our wider global network of member firms, where you’ll be enabled by cutting-edge technology.

PwC shows care to employees by providing life and income protection as part of our total remuneration package.

PwC's paid parental leave applies to all parents regardless of gender, so all our employees can be involved with raising their children

Enhanced leave capabilities - an opportunity to purchase additional leave and two staff recognition days available each year.

Digital upskilling through our Digital Academy.

Mo te aha tāu e tatari ana? / What are you waiting for?

At PwC, we support you through a range of financial and non-financial rewards and benefits. Discover a life that works for you with our diverse, inclusive and flexible culture. To learn how you can grow and shine in your career at PwC, please visit :

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Job Posting End Date

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Business Consulting and Services

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Engagement Lifecycle • Auckland, Auckland, New Zealand

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