IT Support Engineer
Global Wave GroupAuckland, Auckland, New Zealand19 hours ago
Job descriptionProven work experience (minimum 2 years) as a Desktop Support Engineer, IT Support Technician, or similar role. Expertise in troubleshooting and administering Windows 10 / 11 and macOS operating systems. Strong working knowledge of Microsoft 365 / Office 365 administration and troubleshooting (Exchange Online, SharePoint, Teams). Proficiency in deploying software, running shell scripts, and managing configurations on macOS. Familiarity with Active Directory (AD) and / or Azure Active Directory (Azure AD) for user and computer management. Solid understanding of basic networking principles (TCP / IP, DNS, DHCP), NAT, VLAN and network troubleshooting. Exceptional customer service and interpersonal skills, with a patient and professional demeanor. Highly responsible, with strong security awareness, attention to detail, and excellent communication and collaboration skills. Excellent problem-solving and critical thinking abilities.
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- Onboarding Support : Set up workstations, including new computer configuration, software installation, peripheral setup, and first-day on-site support for new employees.
- Technical Assistance : Provide helpdesk support (remote / on-site) to resolve IT issues, maintain office equipment (printers, meeting room devices), and ensure smooth daily IT operations.
- Network & Security Management : Install and configure network devices, perform regular maintenance, implement security policies, and ensure system protection through updates and patches.
- IT Asset Management : Maintain hardware and software inventory, track device usage, manage the asset lifecycle, and generate regular reports for management.
- Project Support : Assist with IT infrastructure planning for new offices, including cabling, server setup, and IT training for employees.
Preferred Skills
Soft Skills
Seniority Level
Associate
Employment Type
Part-time
Job Function
Engineering and Information Technology
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It Support Engineer • Auckland, Auckland, New Zealand
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