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Technical Support Specialist

Technical Support Specialist

Cin7Auckland, NZ
30+ days ago
Job description

NZ Hi-Tech Company of the Year 2023, Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team. As a Technical support specialist at Cin7 you will be responsible for helping customers to use our products to run their business. By providing exceptional support you will have a direct impact on increasing our customer satisfaction and retention enabling us to continue being the market leader in Inventory Management Software. If you always STRIVE to be your best, you’re PASSIONATE, you love to INNOVATE and COLLABORATE, and you have a strong sense of INTEGRITY, you may be ready to put our company values into practice!

What you’ll do

  • Your main duty is to interact with customers and resolve customer queries via our channels of support
  • You will work on issues our customers are facing using your troubleshooting and problem solving skills to identify and address the root cause
  • We do not have an inbound phone support line, so your main channels of support with customers will be on cases and via chat, although we do expect you to proactively book Zoom calls with customers, especially when they are struggling or have multiple issues to resolve

What you’ll bring

  • 1+ years of experience in a customer facing role, preferably in a SaaS environment
  • Exceptional Customer Support skills
  • Excellent written and verbal communication skills
  • Relevant education in Business / Commerce, Accounting or similar experience is desirable
  • Awareness of what it takes to run a small to medium sized business, run a warehouse, supply chain or manage inventory would also be advantageous

    • Our benefits include :

  • Flexible working - 3 days work from home per week as well as well as the option to work 30 days a year every six months remote from anywhere in the world
  • Fully paid health insurance
  • Celebrate your birthday with a paid day off
  • A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
  • Monthly Social Fridays drinks and food on us
  • Discounted gym membership as well as discounts at some local eateries etc
  • Recruitment referral bonus
  • Relaxed dress code
  • Modern office in Grafton complete with pool table, table tennis, PS5, Coffee machines etc

    • Why CIN7? At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.