Channel Operations Lead : Self-Service - Fixed Term until December 2026

Channel Operations Lead : Self-Service – Fixed Term until December 2026

Location : Anywhere in New Zealand

What You’ll Do

• Leading complex projects — including nationwide ATM upgrades, capability enhancements, and hardware rollouts — with multiple internal and external stakeholders.
• Managing the self-service network, ensuring optimal performance, uptime, and vendor accountability.
• Driving operational excellence, including process improvement, risk mitigation, and compliance.
• Leading a high-performing team of Self-Service Analysts, fostering a culture of customer focus and continuous improvement.
• Overseeing financials, including capex tracking, budget management, and cost optimisation.
• Engaging vendors and industry partners, ensuring service levels and contractual compliance.

What You’ll Bring

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