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Assistant Front Office Manager

Assistant Front Office Manager

Rosewood Cape KidnappersNew Zealand
30+ days ago
Job description

Job Description

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We are seeking an experienced and dynamic hospitality professional to help lead and develop our Front Office team while delivering memorable luxury experiences for our guests.

We are looking for a candidate with excellent communication skills, strong computer abilities, a high level of attention to detail and the ability to multitask. This role requires experience in a luxury or five-star environment, as well as the ability to drive a team to achieve consistently highest standards.

About the role

Reporting to the Front Office Manager, the Assistant Front Office Manager is responsible for :

  • Being responsible for the daily running of the Front Office department in the absence of the Front Office Manager;
  • Working closely with the Front Office Manager on recruitment, mentoring and training the reception team;
  • Providing reporting for management;
  • Meeting with and assisting guests, ensuring a unique and memorable experience;
  • Liaising with the accounts team regarding invoices and payments;
  • Ensuring all departments are kept up to date on reservations and guest requirements.

About you

The successful candidate must be passionate, well presented, possess strong communication skills (verbal and written) and most importantly, will go above and beyond the call of duty to deliver a true luxury experience for our guests.

  • Industry appropriate tertiary qualifications and experience in a senior Reception role within a five-star hotel or lodge environment is required.
  • A superior working knowledge of a Property Management system (OPERA will be a distinct advantage) as well as above average computer skills are essential. As is a winning smile and the ability to surprise and delight our guests!
  • This is a unique role and one that differs greatly from a typical hotel or resort Front Office role. High energy levels, attention to detail and exceptional communication skills are critical to your success.

    • What we offer

    At Rosewood Cape Kidnappers we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career.

    We offer delicious staff lunches and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavour whenever possible to provide staff with 2 days in a row off each week.

    Due to our beautiful remote location, you will need to have your own reliable transport, and a valid working visa or work rights to apply. We are an accredited employer with Immigration New Zealand.

    If you wish to apply for this role and have the attributes above, we'd love to hear from you.