Capability Coach

What You’ll Be Doing | Mō te Tūranga

As a Capability Coach, you’ll play a key role in designing, delivering, and overseeing training programs that build the skills and confidence of our AA Centre staff. Reporting to the Capability Manager, you’ll work closely with Area Managers and Centre Managers to ensure training outcomes are achieved and staff are supported in their professional development. Operating within a complex business environment, you’ll navigate competing stakeholder needs while ensuring our teams are equipped to meet sales, service, and compliance goals.

Key Responsibilities

• Lead and oversee induction coaching to ensure new staff reach full competency within three months of starting
• Monitor and coach staff performance to build individual and team capability
• Maintain expert knowledge of AA products, systems, and processes—both financial and non-financial
• Partner with Area Managers to identify development opportunities and support Centre Managers in creating effective action plans
• Contribute to the design, review, and delivery of Channel-specific learning resources
• Use data and feedback to identify capability gaps and implement targeted learning solutions

About You | Mōu

To thrive as a Capability Coach, you’ll bring a strong blend of coaching expertise, business insight, and a genuine passion for learning and development. You’re someone who motivates others, drives performance, and adapts confidently in a fast-paced environment. Experience in coaching or leadership within insurance or financial services is preferred.

You’ll Also Have

What We Offer | Ngā āhuatanga kei a mātou

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process; please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don\'t meet all the requirements, please still get in touch. We\'d love to korero to see if you might be a great fit for the role.

#J-18808-Ljbffr