Technical Support Engineer - Azure / Identity And Access Management

Technical Support Engineer - Azure / Identity and Access Management

Join the Microsoft team as a Technical Support Engineer focused on Azure and Identity and Access Management.

This role is part of the Customer Experience and Success (CE&S) organization, where you will accelerate AI transformation for customers worldwide by delivering exceptional support and enhancing product experiences.

Responsibilities

Own, investigate, and resolve complex customer technical issues, acting as an advisor to customers and collaborating across teams.

Build and lead communities of practice, sharing knowledge through readiness programs, technical coaching, and mentoring.

Deepen technical and professional proficiency to resolve increasingly complex problems, supported by ongoing training and readiness efforts.

Collaborate with Microsoft Engineering and Supportability teams to identify potential product defects, proposing automation techniques and diagnostic tools that drive product improvement.

Qualifications

Required Qualifications :

5+ years of experience designing, implementing, and supporting complex enterprise solutions.

5+ years of technical background in one or more of the following : Identity Synchronization Technologies, Authentication and Authorization Management, Enterprise protocols (Kerberos, PKI, OAuth, SAML, WS-Fed), Identity Management, Federation, Security Management, B2B / B2C, Role-based access control, MFA.

Fluent English (reading, writing, speaking).

English proficiency tests (TOEFL, TOEIC, Cambridge) are a plus.

Flexibility to adapt working hours, including weekends and on-call rotations, with a willingness to accommodate schedule changes.

Preferred Qualifications :

5+ years of experience in technology support, training, consulting, architecture, development, network, data center operations, or IT administration.

Deep experience with Azure Active Directory, Identity Synchronization Technologies (DirSync, AAD Connect, FIM), Active Directory Federation Services (ADFS) or 3rd-party solutions (Shibboleth, CA SiteMinder, Okta, PING), Identity and Access Management, Office 365 Identity Management, Cloud Domain Management, and Cloud User Management.

Ability to meet Microsoft, customer, and government security screening requirements, including the Microsoft Cloud Background Check.

Microsoft is an equal opportunity employer.

Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), or any other characteristic protected by applicable local laws, regulations, and ordinances.

If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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