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Training and Change Management Consultant – eClinical Systems

Training and Change Management Consultant – eClinical Systems

Cloudbyz IncWest Coast, New Zealand
30+ days ago
Job description

Training and Change Management Consultant – eClinical Systems

Location : West Coast, USA

Job Type : Full-time

Position Summary :

We are seeking a highly motivated and experienced Training and Change Management Consultant to support successful adoption of eClinical technologies, including CTMS, eTMF, EDC, RTSM, and Safety & Pharmacovigilance platforms. The ideal candidate will have a strong background in clinical operations and digital systems implementation, with demonstrated expertise in training strategy, user enablement, stakeholder engagement, and organizational change management.

This role plays a pivotal part in empowering clinical trial teams, sites, sponsors, and CROs to confidently adopt and utilize advanced eClinical platforms through tailored training programs and change management frameworks.

Key Responsibilities

  • Design and deliver engaging, role-based training programs (live, virtual, on-demand) across eClinical systems including CTMS, eTMF, EDC, RTSM, and Safety.
  • Develop learning assets such as SOP-based guides, eLearning modules, quick reference guides (QRGs), job aids, and FAQs.
  • Customize training content based on clinical workflows, user personas (e.g., CRAs, study managers, pharmacovigilance officers), and system configurations.
  • Conduct “Train-the-Trainer” sessions for internal teams, client stakeholders, and site partners.

Change Management

  • Define and execute change management strategies to ensure user readiness, reduce resistance, and accelerate adoption.
  • Identify organizational impacts and develop mitigation plans, communication strategies, and stakeholder engagement initiatives.
  • Facilitate readiness assessments, stakeholder alignment sessions, and change agent enablement.
  • Track user feedback and adoption metrics to inform change reinforcement actions.
  • Collaborate with product managers, business analysts, clinical operations, and IT teams to align training content with real-world use cases and system features.
  • Provide subject matter expertise during client onboarding, UAT sessions, and go-live support.
  • Serve as a trusted advisor to clinical teams, offering guidance on best practices in system usage and compliance.
  • Qualifications

  • Bachelor’s or Master’s degree in Life Sciences, Education, Organizational Change, or a related field.
  • 7+ years of experience in clinical research, clinical systems training, or organizational change management.
  • Demonstrated expertise in one or more eClinical systems : CTMS, eTMF, EDC, RTSM, Safety / Pharmacovigilance platforms.
  • Proven experience in developing and delivering training to diverse clinical roles (sites, CROs, sponsors).
  • Familiarity with Salesforce-based or cloud-based eClinical solutions is a strong plus.
  • Strong knowledge of GCP, 21 CFR Part 11, and regulatory compliance in clinical trials.
  • Excellent presentation, communication, and stakeholder management skills.
  • Change management certification (e.g., Prosci) or training delivery certification (e.g., ATD, CPTD) is preferred.
  • Experience in global and multicultural environments is a plus.
  • Why Join Us

  • Drive digital transformation in life sciences and clinical research
  • Make a measurable impact on clinical trial efficiency and user experience
  • Work with leading-edge eClinical platforms and cross-functional teams
  • Flexible, collaborative, and mission-driven work environment
  • Apply for this Job

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    At Cloudbyz, our mission is to empower our clients to achieve their business goals by delivering innovative, scalable, and intuitive cloud-based solutions that enable them to streamline their operations, maximize efficiency, and drive growth. We strive to be a trusted partner, dedicated to providing exceptional service, products, and support, while fostering a culture of innovation, collaboration, and excellence in everything we do.

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    Management Consultant • West Coast, New Zealand

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