Shift Manager

OverviewMcDonald's New Zealand is a modern and progressive burger company serving over 1 million customers every week.

Macca's has over 170 restaurants across New Zealand both licensee and company-owned, and a current workforce of over 10,000 employees.

Working for Macca's is more than just a job, it's a place where you can grow as an individual and as part of a fun team, build friendships, and support those in local communities.

We're a business that aims to have a positive impact in everything we do.

Whatever you want to get out of your career – with McDonald's, you can.

What can you expect on a day-to-day basis?

Deliver and manage outstanding Quality, Service, Cleanliness, profitability and strong people practices on your shiftsSupervise employees to ensure that restaurant operations and procedures are adhered toComply with restaurant safety and security standards to ensure a safe working environment for all employees and customersTake responsibility and ownership for ensuring food safety is maintained to the highest standard throughout the restaurantReview and monitor guest counts and sales projections to align with shift targets and restaurant goalsActively seek customer feedback to ensure an exception customer experience is achievedWork within a team to deliver the best quality, fastest experience for our customers

Your keys to success : Well-presented, friendly and organisedAble to lead a team to achieve resultsAdaptable to a fast-paced environmentConfident in engaging with customers, including handling difficult situations with frustrated or aggressive individualsAble to communicate clearly and effectivelyFull working rights in New Zealand is required

Perks of being a part of our Team : Receive discounted Maccas (Yum!)Achieve national recognised qualifications through our world-renowned trainingAccess to discounts at over 70 popular retailersAccess to 24 / 7 wellbeing supportTake on flexible work hours, we offer shifts that fit around your life and commitmentsJoin a diverse workplace that is not only professional but also fun and welcoming, with a positive and inclusive culture.

We are proud to be an equal opportunity employer

QualificationsManagement experience in hospitality and retail is preferable, but not required.Completion of McDonald's management training program Advancing Your Leadership (AYL), previously known as LTS, SMX, or SSC, is preferable, but not required.A current first aid and fire training certificate is preferable, but not required.

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