Customer Regulatory Specialist

Join Toitū Te Whenua LINZ! We ensure the certainty of private property ownership by recording and sharing survey and land title information, supporting economic activity. If you thrive in a process-based, analytical environment and enjoy being part of an agile team, we want you!

• Make a real impact : Help maintain New Zealand's land information systems with accuracy, integrity, and a focus on sustainability.
• Grow with us : Gain comprehensive training, collaborate with an agile team, and develop valuable skills in a supportive environment.
• Challenge yourself daily : Work on complex and meaningful tasks, solve problems, and embrace change in a role that values innovation.
• Multiple roles available - Based in Wellington, Hamilton or Christchurch Kōrero mō te tūranga - About the roleOur Customer Regulatory Specialists play a crucial role in maintaining New Zealand's land information systems with accuracy and integrity. You'll tackle a variety of customer queries, making each day unique and rewarding. Our commitment to a customer-centric approach drives us to constantly innovate and improve. In this role, you'll explore different aspects of Survey and Titles work, allowing you to use your skills and interests in meaningful ways. SurveyIn this role, Survey teams play a pivotal role in shaping New Zealand's land ownership landscape. As a key player in maintaining the accuracy of the cadastre (registration of land), you'll be at the forefront of defining land boundaries across the country. You will assess land information, often presented in plans, ensuring compliance with relevant regulations, legislation, and Cadastral Survey laws. With Landonline (our purpose built platform) at your fingertips, you'll analyse and process data, delivering timely and precise approvals for plans. Titles Area You will be responsible for interpreting legislation, making informed risk-based decisions, and determining when to seek additional expertise. Your keen attention to detail will be crucial as you guide customers through the registration process, providing clear and concise instructions to ensure their success. Accuracy of data entry and keyboard skills are important aspects of the role. Collaboration is essential, as you will share information and work together to overcome barriers. He pūkenga tou - Skills & Experience
• A high level of attention to detail
• Ability to research, comprehend information, retain and apply across a range of circumstances
• An understanding of spatial information, geography and / or maths would be advantageous.
• Someone who enjoys complex and challenging work
• Experience delivering outcomes and following processes
• Experience providing consistent, quality customer service
• Great oral and written communication skills
• Interest in working collaboratively in a team environment
• Ability to multi-task and embrace change A comprehensive foundational training programme is provided to all successful applicants, ensuring full support throughout their learning journey.The annual full-time salary range for this role is $66,666 to $78,430 depending on skills and experience. Ngā mea e tukuna ana e tātau – What we offer our employees
• Interesting work which impacts Aotearoa as we care for whenua, moana and arawai.
• Eye & ear care reimbursements
• Annual Flu Vaccinations
• Reduced Health Insurance Premiums
• Diverse groups and networks
• If eligible for paid parental leave, you will be entitled to a top up payment for the first 18 weeks of the 26 weeks.
• A minimum of four weeks and three days annual leave Te Tākinatanga - Our StoryToitū Te Whenua plays a vital role in understanding, developing, and caring for New Zealand's whenua, moana and arawai (land, sea and waterways). Whether you're developing our products and services to support our customers, managing the Crown estate, engaging with our iwi partners, or helping us be an effective regulator, your contribution can make a difference. Our mahi helps New Zealanders have confidence that the development of our land, communities and country is being planned from an informed and expert position that balances environmental, social, cultural, and economic considerations, now and for future generations. Our Kia Toipoto Intentions - Public Service Gender, Māori, Pacific and Ethnic Pay Gap Action PlanToitū Te Whenua is a diverse team of individuals with different experience and perspectives. This drives our culture and high performance. We know that people from underrepresented groups and women in particular don't apply for roles if they're not a 100% match, but we're not looking for perfection, we're looking for potential. As an inclusive and supportive employer, we value difference and want to encourage anyone interested to apply, regardless of whether you tick all the boxes or not. As an organisation we embrace diversity, encourage work life balance and have a flexible approach to the way we work which means you will quickly feel connected and valued. Tono mai - How to ApplyIf you're eyeing up this role and believe you've got what it takes, please apply, or get in touch with the team if you have any queries. To apply, please click “Apply Online.” You'll be taken through to our Toitū Te Whenua Careers Centre where you'll be able to review further information about the responsibilities and accountabilities of this role in the Position Description. You'll be able to complete your online application form and upload a copy of your CV / Cover Letter. Please note, while applications close on Sunday March 23rd, 2025, we will be reviewing applications as they are received and may progress with suitable applicants prior to the application closing date. Therefore, please apply as soon as possible if you are interested in this position.Note - The application process for these roles consists of the following steps, and you must be available for the date and time in your location :
• Phone screen – 15- 20 minutes - this will be an initial phone conversation about your interest and suitability for the role
• In person Assessment Centre in Hamilton, Wellington or Christchurch
• Hamilton 8th April 8.15am – 4.30pm
• Christchurch 9th April 8.15am – 4.30pm
• Wellington 10th April 8.15am – 4.30pmStart date indicatively at the latest Tuesday 3rd of June 2025 For tracking and evaluation purposes, all applications must be submitted via our on-line process. You must have the legal right to live and work in New Zealand to be eligible for this position.  You may notice that the Position Description title for this role (Customer Regulatory Specialist - Level Tahi) doesn't match the advertised title. At Toitū Te Whenua we design our roles around shared capabilities (rather than focusing on tasks). This means our position descriptions are broad, one position description can cover many roles, this is known as Broad Based Role (BBR). Using BBR allows us to be responsive to our customers and to strengthen the connections across our organisation. It also gives us the flexibility to provide wider opportunities to our people, to further their careers. If you have any questions about this role or working at Toitū Te Whenua, please email [email protected] and our People Services Team will be in touch with you.