Support Analyst

Hybrid working model + based in Hamilton

Additional Leave + 2 Paid Well-being Day

Ensure effective and efficient customer service, and technical support for Wild Bamboo customers.

Wild Bamboo is a software development company within the Wise Group, a family of charitable community-based organisations operating in the mental health and addiction sector.

Our mission is to provide specialist software and lead the way in information management for community organisations in New Zealand.

Our flagship product, Recordbase, is sophisticated, secure, web-based and easy to use.

It was developed by the sector for the sector, to meet their real day-to-day needs.

We are committed to enriching people, organisations and communities through smart information systems and services.

What we offer | Nga ahuatanga kei a matou

It matters to us that our kaimahi come to work every day with curiosity, enthusiasm and a deep sense of shared purpose.

Work is only one part of our lives, and making time for our whanau and ourselves is vital to leading a balanced life.

Flexible or hybrid working models

5 weeks annual leave (After 12 months employment)

2 paid wellbeing days per year

Additional employer kiwi saver contribution

HealthNow payment card - $250 per year to support the health and wellbeing of you and your whanau

Subsidised school holiday childcare programmes

Discounts at Southern Cross health insurance

Income protection insurance

This is a full-time role based in Hamilton.

You will be working Monday – Friday, 8 : 30am – 5pm with hybrid and flexible working supported.

Key tasks include responding to support calls, gathering requirements from new and existing customers, documentation (both internal specifications and end user guides), configuring Recordbase as applicable and user training.

Our preferred candidates will have :

A relevant tertiary degree or equivalent industry experience.

At least 3 years' experience in a technical or analyst role.

Working within a health or social sector environment

An enquiring, enthusiastic mind, keen to keep learning.

Problem solving customer requests

Analyse problems and provide clear recommendations

About the process | Mo te tukanga

Please upload a cover letter and introduce yourself to us as a teammate, be yourself and tell us why you want this job, the less generic you can make it, the better.

At Wild Bamboo, there is no such thing as the "perfect candidate."

Let's be honest, seeing responsibilities and competencies listed out can be intimidating – sometimes imposter syndrome creeps in and makes us question our abilities.

Please know that we list all these things to give you a feel for what the role entails and who we are.

We hope you see them as an opportunity and an invitation, not a rigid checklist.

Closing Date | Ra Katinga :

23 August

This role may close sooner if a suitable candidate is found.

Contact | Whakapa :

• if you have any questions.

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