Operations Manager

Overview

Join a team that’s redefining hospitality — one stay at a time.

Here’s your chance to step into a leadership role in one of New Zealand’s most fun and rewarding industries — right here in the heart of Rotorua!

Aura Accommodation is the coolest little hotspot in town , known for our friendly vibe, personal touches, and love for our community. We’re on the hunt for a full-time Operations Manager who’s passionate about people, thrives on problem-solving, and wants to help lead a small, high-performing team in one of Rotorua’s top-rated accommodation properties.

Our mission : To create the most welcoming, educational and personalised accommodation experience in New Zealand – connect the community, create the Aura.

If that sounds like something you’d love to be part of — keep reading!

About the Role

This role is all about leading from the front - with support from the general manager, you will oversee the day-to-day running of Aura. This is not a standard sit-behind-a-desk job, we are all about mucking in, getting involved and doing accommodation a little bit differently . It’s a hands-on role, working alongside a small team of humans passionate about providing exceptional guest service.

We’re looking for a people person with experience in the tourism, hospo, or accommodation industry that feels confident leading a team and can continue to build our team culture. Excellent communication skills and the ability to work alongside guests and staff from all walks of life are a must.

Aura has a strong focus on exceeding guest expectations and providing exceptional service from start to finish. To help us continue Aura’s success over the past nine years, we’re searching for someone with strong attention to detail , great time management, and solid problem-solving skills.

We take great pride in supporting our local community & sustainability is embedded in everything we do. We are looking for someone who can continue championing these initiatives - no previous sustainability knowledge is required.

Key Tasks and Responsibilities

• Overseeing day-to-day operations
• Providing support to the front office staff
• Managing daily admin — emails, calls, reservations
• Group booking & trade enquiries
• Housekeeping rostering & support
• Coordinating local suppliers or contractors
• Managing property maintenance & general upkeep with the property team
• Building relationships with local activity providers

Other managerial duties

Non-negotiables

We also love to utilise staff skills! If you bring extra talents like social media , photography / videography , or sustainability expertise , we’d love to hear about them.

The Details

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