Dispatch Services Centre Operator

Join New Zealand's Leading Security Company – FIRST Security!

At FIRST Security, we are committed to keeping people safe and secure across New Zealand. As one of the country's market leaders in security, we're looking for a National Operations Centre Operator to join our dedicated team based in Mount Wellington. This is an exciting opportunity to play a key role in ensuring the safety and security of our clients, while working in a dynamic, fast-paced environment.

About the Role :

As a National Operations Centre Operator, you will be responsible for managing a variety of security alerts, ensuring swift, effective responses to incidents, and maintaining the highest levels of customer service. You will be part of a supportive and dynamic team, ensuring that all dispatch operations run smoothly, with a focus on accuracy, timeliness, and professionalism.

Key Responsibilities :

• Dispatching jobs of varying service type, priority and maintaining service levels
• Monitoring and responding to alarm events / alerts in line with company policies
• Investigating delays or service failures and ensuring comprehensive incident reports are sent
• Maintaining strict adherence to data privacy and confidentiality policies
• Liaising with clients and handling sensitive information professionally
• Log all events accurately, ensuring clear communication with clients and internal teams

About You :

We are looking for someone who thrives in a fast-paced environment and can maintain composure under pressure.

You should have :

Minimum of 12 months' experience in a customer service, monitoring, or dispatch centre environment

English as a first language with an excellent command of the language in written and verbal contexts

Strong communication skills, with fluency in both written and spoken English

Experienced and proficient at working with CRM systems, contact centre phone systems, and monitoring interfaces

A positive, professional, and friendly phone manner

Hands-on experience in real-time crisis management across inbound communications and surveillance systems

Proven ability to apply critical thinking and problem-solving skills in fast-paced, dynamic settings

An eye for detail and the ability to manage confidential information with discretion

Willingness to take on cross-functional responsibilities and collaborate beyond core role boundaries

What We Offer :

Living wage

Full time 40hrs per week

Shift Roster 14 :

: 00 Friday - Monday

Free Parking Onsite for your convenience

Access to First Security's Perks Program, with discounts across a wide range of retailers, petrol, and groceries

Ongoing Training & Development to help you grow in your role

Welfare checks and a strong company culture focused on your Health & Safety

Full access to EAP services, including confidential counselling and financial budgeting support for you and your family

If you are a proactive, self-motivated individual who thrives in a fast-paced environment, we want to hear from you!

Apply Today! Or send an email to

for more information or to arrange a confidential discussion about this role.