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IS Technician

IS Technician

GHDCHRISTCHURCH, CANTERBURY, New Zealand
19 days ago
Job description

At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.

That’s why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life.

Together with your colleagues, clients and partners, you can make an impact that is felt by all. See where your commitment could take you.

GHD is on the lookout for an experienced IS Technician to join our team. This role currently sits in Christchurch.

You will provide client focused technical support and service on supported GHD technologies, applications and platforms to enable the delivery of work to GHD’s clients.

The role :

  • Complete assigned tasks via the ticketing system within defined service levels
  • Effective diagnosis and resolution of client issues to minimise recurrence
  • Accurately update and / or log all tasks / client requests in the ticketing system
  • Effectively prioritise tasks to ensure service levels / deadlines are met
  • Report identified risks to your manager in accordance with the GHD Risk Management Framework
  • Alignment to ISO Audit certification
  • Accurate record-keeping and ensuring platforms remain updated
  • Asset and fleet management
  • Escalation and communication of incidents to other relevant internal IS teams
  • Maintain integrity and governance by adhering to standard service desk procedures and IS security protocols
  • Take opportunities to educate and coach clients to increase their technical skills and encourage self-service
  • Continually build your knowledge of GHD’s business and technologies and keep up to date on industry trends and technologies

About you :

  • A bachelor’s degree Computer Science / Information Technology or equivalent experience desirable
  • Minimum 3 years’ experience in a helpdesk / desktop support role or similar in a large and / or global professional services organisation
  • Industry Certification (ie ITIL, MCSE) would be an advantage
  • Strong technical knowledge of GHD operating systems, key hardware and software applications
  • A good understanding of Cloud Deployment concepts and Azure cloud services desirable
  • Knowledge of network cabling and TCP / IP networks, Active Directory
  • Excellent client service skills and communications skills
  • Strong analysis and problem-solving skills
  • Team player, strong desire to learn, resilient, proactive
  • Position is office based in Christchurch , must have flexibility with work hours and travelling to other locations if required

    • Click  ‘Apply’  to submit your CV or reach out to Zen Chua (