Presales Solution Architect

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

The Solution Architect plays a pivotal role in the presales and project delivery of solutions in Datacom’s Managed Operations line of business. The focus will be on business outcomes that can be realised by scoping projects which transform and mature our customers IT environments and improve the overall end user experience / risk posture / service delivery. A strong commercial and pricing acumen is required to provide competitive services whilst ensuring Datacom’s profitability.

The Solution Architect will work with a wide customer base ranging from 150 to 60,000 seats across both public and private sectors and industries (including Health, Transport, Services, Finance, Infrastructure, and Government). They will leverage expert technical knowledge of Datacom’s Managed Operations products and service offerings to develop statements of work, prepare bids, and support presales activities.

Our offices are based in Auckland, Wellington and Christchurch. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work / life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

As a Solution Architect, you will be focused on :

Managed Operations Presales Pipeline and Project Opportunities

• Provide presales support to the sales and account management teams by leading presales workshops with customers to guide them through proposed solutions, whilst extracting their requirements and understanding their problem statements.
• Assist customer and Datacom teams with reviewing and completing Statement of Requirements (SOR) documents.
• Produce Statements of Work (SOW) documents, in conjunction with pricing estimators, for the purposes of project engagements for both managed services and professional services engagements for Datacom customers.
• Produce Proposal documents for customers who require solutions and product options as part of their evaluation process.
• Produce Rough Order of Magnitude (ROM) documents for the purposes of customer budgeting.
• Prepare and deliver presentations to our customer base on new and emerging products, solutions, and Datacom’s Information Technology Outsourcing (ITO) offerings, highlighting how these services can be applied to their business.
• Lead internal project kick-off’s on the SOW’s you author to project teams.
• Undertake quality assurance documentation peer reviews on colleagues’ documentation.
• Contribute to Sales Growth Plans and proactive customer targeting workshops as directed by your manager.

Managed Services Renewals

Managed Services Bid Responses

Personal Training and Development

Vendor Engagement

General Expectations

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Requirements

#LI-Hybrid