Dispatch Services Centre Operator

Overview

Join New Zealand’s Leading Security Company – FIRST Security!

At FIRST Security, we are committed to keeping people safe and secure across New Zealand. As one of the country’s market leaders in security, we’re looking for a National Operations Centre Operator to join our dedicated team based in Mount Wellington. This is an exciting opportunity to play a key role in ensuring the safety and security of our clients, while working in a dynamic, fast-paced environment.

About the Role

As a National Operations Centre Operator, you will be responsible for managing a variety of security alerts, ensuring swift, effective responses to incidents, and maintaining the highest levels of customer service. You will be part of a supportive and dynamic team, ensuring that all dispatch operations run smoothly, with a focus on accuracy, timeliness, and professionalism.

Key Responsibilities

• Dispatching jobs of varying service type, priority and maintaining service levels
• Monitoring and responding to alarm events / alerts in line with company policies
• Investigating delays or service failures and ensuring comprehensive incident reports are sent
• Maintaining strict adherence to data privacy and confidentiality policies
• Liaising with clients and handling sensitive information professionally
• Log all events accurately, ensuring clear communication with clients and internal teams

About You

We are looking for someone who thrives in a fast-paced environment and can maintain composure under pressure.

What We Offer

If you are a proactive, self-motivated individual who thrives in a fast-paced environment, we want to hear from you!

Apply Today! Or send an email to for more information or to arrange a confidential discussion about this role.

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