Service Manager - Lifewise Ki Te Arawa Rotorua

Lifewise Ki Te Arawa Rotorua Service Manager

Position Description

The Lifewise Trust (Lifewise) is a community organisation with over 150 years of history, rooted in the Methodist Church of New Zealand Te Haahi Weteriana o Aotearoa. Lifewise works alongside marginalised communities to co-create better services and solutions to enable their full participation and ability to thrive. We are committed to fostering a society where everyone feels valued and has a sense of belonging. Lifewise is an innovative organisation committed to working together with marginalised people and communities to co-create better services and solutions to enable their full participation and ability to thrive.

Our Rotorua based teams deliver a range of services across the Bay of Plenty Region. Those services include :

Supported Housing Pathways

• Our Transitional Housing programme works with individuals and families experiencing complex challenges to access and sustain safe, appropriate housing. We help people build stable, independent lives.

Mental Health & Addictions

Purpose of Position

The Service Manager is responsible for leading the day-to-day operations and strategic direction of Lifewise ki Te Arawa services. This role ensures the successful completion of current initiatives while identifying opportunities for innovation, service enhancement and growth.

The Service Manager plays a pivotal role in fostering a high-performing, client-centered culture that is based in community and supports Te Ara Tauwhirotanga, a local co-designed model of care. This model champions people-centred approaches, incorporating Māori culture through its pou (pillars) of Tangata (People), Tikanga (Values), and Taiao (Environment). The model integrates a whole-of-health approach, community consultation, and culturally safe practices, such as those provided by the Manawa Pou service. The framework also draws on Te Whare Tapa Whā, promoting holistic wellbeing.

As a member of Lifewise’s Senior Leadership Team, the Service Manager contributes to organisation-wide strategy and service integration. This includes designing and implementing models that break down silos and enable wraparound support for service users.

The role requires strong leadership across recruitment, quality assurance, health and safety, and client welfare.

Three Trust Values

Who You Report To

Who Reports To Me

Key Working Relationships

Internal

External

Level of Delegation

What You’re Responsible For

Leadership

Quality

Financial

Strategic Development

Health and Safety

Cultural Competence

Note : The above performance standards are provided as a guide only. Performance measures will be discussed between the team member and manager as part of the performance planning and review process.

Essential Qualifications & Experience

Desirable

Essential Skills & Abilities

Desirable

Organisational Competencies

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