Customer Service Specialist (Fixed Term)

Mō te tūranga | About the role

This is a 10-month fixed term position to cover secondment. We are the first point of contact for most incoming customer interactions across the Waikato Regional Council. Delivering timely and informative responses via phone, face to face, email, chat or social media supports our goal of providing a positive experience for our customers.

Our main responsibilities are triaging and responding to customer enquiries, including but not limited to :

• Due diligence and land sale requests in relation to the Resource Management Act
• Resource Consent process and application initial queries
• Public Transport enquiries
• Incident management and emergency response
• Pest plants and animals
• Council meetings
• Civil defence support
• River and Catchment management
• Farming activities and land use

Mō te tangata | About you

Our ideal candidate will be someone who has the following skills :

Mō ngā pūkenga | Qualifications and experience

Preferably you will have a tertiary level office management qualification or at least 3-5 years’ experience in customer service either in an office environment, business support, administration experience, and / or you may have proven experience :

Mō te tīma | About the team

Mō mātou | About us

Mō te tuku tono | How to apply

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