Sales Support & Customer Service Coordinator

About the Role

We are looking for a motivated and organised Sales Support & Customer Service Coordinator to join our team.

This is a varied role that sits at the heart of our operations, supporting the sales team, processing customer orders, and ensuring a seamless experience for our clients.

You will also assist with administration tasks to help the business run smoothly day-to-day.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellent customer service.

Key Responsibilities

Sales Support & Customer Service

Be the first point of contact for showroom enquiries and visitors, providing a professional and welcoming experience.

Act as a first point of contact for customer enquiries via phone, email, and online channels.

Provide product and service information, including basic troubleshooting and order updates.

Support the sales team with preparing quotes, proposals, and customer communications.

Follow up on leads, quotes, and customer feedback as required.

Order Processing & Online Sales

Accurately process customer orders through our systems, ensuring correct pricing, products, and delivery details.

Manage and process online orders, including payment verification and dispatch coordination.

Liaise with suppliers, couriers, and customers to ensure timely delivery.Monitor stock levels and flag low stock items to the operations team.

Administration & General Support

Maintain accurate customer records in the CRM / database.

Prepare reports and documentation for management and sales meetings.

Generate and process customer invoices accurately and in a timely manner.Ensure product listings in Cin7 are up to date and accurate.

Update and maintain product listings and content on the company website.

Assist with marketing activities, such as updating online product listings or social media posts.

Support wider business operations with ad hoc admin tasks.

Skills & Experience

Previous experience in customer service, administration, or sales support.

Strong organisational skills and attention to detail.

Confident communicator with excellent written and verbal English.

Computer literate with experience using MS Office (Word, Excel, Outlook); CRM, ERP, or inventory management systems (such as Cin7) are a plus.

Ability to prioritise tasks, meet deadlines, and work well under pressure.

A team player who is also comfortable working independently.

What We Offer

Competitive salary based on experience.

A supportive team environment with training and development opportunities.

The chance to work in a growing business with opportunities to contribute and make an impact.

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