Front Office Duty Manager

Base pay range

NZ$60,

• / yr - NZ$63,
• / yr

About The Role - Te Mahi

We are looking for an enthusiastic Duty Manager who knows how to get the best out of their team and leads from the front by setting and providing the highest levels of customer service.

A team player who enjoys the hospitality industry and wants to further their career.

At Sudima Hotels, we ensure our guests make the most of their day.

We have one passion, you!

We care, we do the right thing, and we work together.

As a Sudima team member, you will demonstrate these values with your day-to-day interactions, however great or small.

Based at Sudima Auckland Airport, this role is permanent full-time with a guaranteed minimum of 40 hours per week, accompanied by a competitive salary from $60,

Key Responsibilities

Manage Front Office Operations including rostering

Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement

Operate within departmental budgets through effective stock and cost controls and well-managed schedules

Set departmental targets and objectives, work schedules, budgets, and policies and procedures

Obtain maximum occupancy and average rate

Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services

Valet parking

Lead emergency procedures to ensure the safety of all guests, possessions, property and team members

Manage the appearance, standards, and performance of the Front Office team with an emphasis on training and teamwork

Ensure team members have up-to-date knowledge of all room categories and amenities

Ensure staffing levels cover business demands

Train and develop the Front Office team

Ensure communication meetings are conducted and post-meeting minutes are generated

Conduct weekly operations team meetings to discuss routine operational matters, sales target, guest feedback, and action taken for service recovery

Comply with the Sale and Supply of Alcohol Act

Comply with the terms and conditions of the premises liquor and gaming licence / s

Ensure all staff are aware of their obligations pursuant to the Sale and Supply of Alcohol

Requirements

NZQF Diploma (ANZSCO Skill Level 2)

OR At least three years of relevant experience may substitute for the qualification

You will need a current General Managers Certificate

Ability to remain calm under pressure, willing to go the extra mile

Outstanding communication and customer service skills, with good attention to detail

Confident, well-motivated, enthusiastic and determined

Flexible and adaptable in approach

Work to a high standard

Approachable and flexible & a team player

Committed to continuing professional development

Flexibility to work outside normal hours as required.

(Which may include early morning starts, late finishes, weekends and public holidays)

Can work on a rotating roster

Benefits

Wellbeing programme including Health insurance discounts

Excellent reward & recognition events

Free car parking

Long service and anniversary gifts and benefits

Staff, family and friends rates within our network of hotels

Paid training and individual Employee Development Plans

Life insurance cover after successful probation period

Equality, Diversity and Inclusion

We encourage people from diverse backgrounds to apply.

We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

We offer a fully inclusive accessible hiring process; let us know how we can support you to present your best self.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other – IT Services and IT Consulting

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