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Kaitakawaenga Maori
New Zealand GovernmentChristchurch, Canterbury, New Zealand16 days ago
Job descriptionIn this varied role you will : work directly with Maori and non-Maori customers, helping them understand their tax obligations, entitlements and how they can self-manage provide customer service across a variety of products both proactively and reactively to improve customer outcomes engage and build relationships with the community, tax professionals and small businesses to ensure compliance educate Maori communities, including the delivery of seminars and presentations, to a self-management model using technology work in a networked way across IR and use insights gained to develop solutions for customers bring the voice of the customer to Inland Revenue. Mou - About you To be successful in this role you will bring the following : Minimum of NCEA Level 3 Te Reo Maori or equivalent Understanding of and can utilise tikanga Maori where appropriate A high level of comfort with whanau, hapu and iwi Know and understand issues relevant to the Maori community Enjoy engaging clearly and accurately with people as part of your day-to-day work The ability to understand and build trust in potentially difficult, sensitive and / or complex situations The capability to understand and apply legislation and policy A current full New Zealand driver's license (essential) Flexibility - available for varied working hours and travel away from home (essential)Inland Revenue plays a critical role in improving the economic and social wellbeing of New Zealanders. Tono mai - Apply here Applications close at 9am on Monday, 6 October 2025. IR is committed to building an inclusive workplace free from inequalities, where all our people are valued, respected and feel supported to reach their full potential.
## Mo tenei turanga mahi | About this role
- Put your expertise and passion for working with Maori communities to good use
- Location - Otautahi
- Permanent, full-time position
- Salary range $70,604 to $86,830
- Ara Whiwhi Mahi - The opportunity
- Kaitakawaenga Maori is a 34 plus year service with a rich history and are the Maori face of Inland Revenue.
Delivering services in a whanau, hapu and iwi centric way to ensure our Maori customers have the tools to self-manage their tax affairs whether they are an individual, or in business.
We do this by collecting and distributing money, we collect 80% of the Crown's revenue and distribute social support payments.Community Compliance provides a front-line service for our customers, improving voluntary compliance through the relationships they foster in our communities and the services we provide.
The team's work includes Tax Agents, Front of House and Kaitakawaenga Maori.
| Location : | Multiple Locations |
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Maori Maori • Christchurch, Canterbury, New Zealand
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