Regional Sales Support - Operations

Laminex New Zealand forms part of the Building Products division of Fletcher Building and we are a trusted business partner with market-leading brands for great design spaces, offering expert knowledge and exceptional value to our customers.

We have a fantastic people culture at Laminex, and our priority is to make all our people feel welcomed when they join and feel valued as they continue their journey with us.

As a Regional Sales Support Representative - Operations, you'll be a hands-on leader in a dynamic operational environment, responsible for the day-to-day running of a small branch.

Lead a close-knit team and oversee all aspects of branch performance, including logistics, order processing, compliance, health & safety, and risk controls, while delivering outstanding customer service and supporting both sales and operations.

Your commitment to operational excellence, combined with a proactive and customer-focused approach, will be instrumental in driving sales performance and building lasting client relationships.

Key responsibilities will include :

Act as a key point of contact for customers, responding to inquiries and providing product information, pricing, and technical support.

Ensure efficient order processing, accurate invoicing, and timely product delivery.

Collaborate closely with internal departments such as production, logistics, and finance to ensure seamless order fulfilment.

Working closely with the Sales team, you'll assist in customer follow-ups and proactively identify opportunities to upsell and cross-sell and drive revenue growth.

Health & Safety and Facilities Management of the Branch.

As well as being a driven and motivated individual you will have :

2–3 years' proven leadership experience in an operational role within a manufacturing or building industry is highly advantageous.

Excellent communication skills with strong interpersonal awareness and initiative, with the ability to build trusted relationships and delivering thoughtful solution-focussed outcomes.

Experience with a strong understanding of day-to-day branch functions, team management, and process improvements.

Highly organised and adaptable, with the ability to manage competing priorities and perform effectively in a fast-paced, complex operational environment.

Tech-savvy and proficient in Outlook, Excel, and preferably with Salesforce experience or other CRM's, with the ability to generate reports and leverage technology to support operational efficiencies.

Technical aptitude and the ability to understand and explain product specifications to customers.

Self-motivated and results-oriented, with a proactive approach to meeting and exceeding targets.

Why Join Us?

As part of the Fletcher Building group of companies, you will be able to leverage experience and relationships from across our organization and achieve success for yourself and our company.

You will be joining a business in great shape that is ready to capitalize on your drive and energy and can offer great benefits that come from working with one of New Zealand's largest listed companies.

If you're ready to roll up your sleeves, take ownership, and thrive in a fast-paced operational environment, we'd love to hear from you.

Apply now and take the next step in your career with Laminex.

Studies indicate that some females and minority groups may hesitate to apply unless they meet all the criteria.

If this role interests you, we encourage you to apply even if you don't meet every requirement.

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