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Duty Manager - Wahlburgers Queenstown

WahlburgersQueenstown, NZ

30+ days ago

Job description

Benefits :

Be part of a growing and exciting brand;
Iconic tourist precinct;
Employment available on a full-time basis;
Competitive salary range commensurate with experience;
Discounts on meals and merchandise;
Access to on-the-job training programs in hospitality; and
Scope to grow within our organisation.

About Wahlburgers :

Wahlburgers is a global leader in fast-casual dining with over 100 locations worldwide. Founded in 2011 by the Wahlberg family; Chef Paul, Mark and Donnie Wahlberg, the brand has a cult following across the United States.

Wahlburgers launched its flagship restaurant at Opera Quays, Sydney, Australia in early 2022 and has since opened a further 5 restaurants across Australian and NZ, including a stunning restaurant located at Upper Village, Queenstown.

If your vision is delivering a memorable customer experience, if you’re high energy, ready and willing to work in a high-volume, fast-paced environment, then we want to chat to you now.

When Chef Paul set out to create a family restaurant, things quickly got interesting. See, Paul’s a Wahlberg — and the Wahlberg’s are no ordinary family. One brother, Donnie, didn’t just join the school band as a kid. He created one of the most famous boy bands in the world. His older brother, Mark, didn’t just take drama. He became one of the most famous actors in the world. And for Paul, well, he loved food and his family. But he wasn’t satisfied cooking for just them. He wanted to cook for everyone else’s family too. He was hungry for something more. So, Paul and his family created Wahlburgers.....

Here at Wahlburgers, our mission is to welcome guests like they're family and give them an exceptional dining experience. Like our guests, our staff are also valued members of our brand, that’s why we promise to treat each other with respect, help out one another, and always have each other’s backs."

About the Role :

A Wahlburgers Duty Manager is an experienced professional committed to culinary excellence, guest experience, and cultivating a winning culture in a high-volume, fast-paced atmosphere.

Job functions include :

Assist in leading and directing all facets of daily operations;

Involvement in inventory management including but not limited to : food, beverage, and merchandise;

Ensure financial and operational efficiency of the location while keeping a guest-first mentality;

Help oversee the hiring, training, and development of new staff members;

Coach and counsel existing staff and managers in commitment to whole-team success;

Involvement in the weekly rostering process and time-management for hourly team members;

Maintain professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards;

Uphold restaurant safety, sanitation, and security standards at all times, including handling chemicals safely;

Ensure building, equipment, furniture and fixtures are in good repair, clean and maintained on a regular basis;

Exceptional engagement and commitment to locals and communities where we serve;

Ensure a safe and harassment-free environment for all Team Members and Managers; and

Understand, comply with, and ensure team members are accountable for :

All company policies, procedures and operating standards;

All relevant federal / state / local laws and regulations.

MOST IMPORTANTLY : Consistently upholds Wahlburgers mission, vision, philosophy and core values through leadership by example.

Critical Skills & Certifications :

At least 2 years’ management experience in a high-volume atmosphere (Fast Casual dining experience preferred);

Excellent leadership and motivational skills;

Excellent interpersonal / listening / communication skills;

Excellent problem resolution / guest communication skills;

Attention to detail and analytical skills;

Ability to inspire cooperation and teamwork through self-confidence, positive attitude and enthusiasm;

Experienced and proficient in the use of basic computer technology (i.e. POS system, rostering system, Microsoft Office programs etc.);

Strong commitment to serving others in the community;

Acts with integrity and treats others with respect;

Familiar with local liquor licensing laws;

Hold a valid Manager's Certificate for the sale and supply of alcohol;

NZ resident or current work visa holder.

If you are a highly motivated and energetic individual with great attention to detail looking for a career in an fun and fast environment and have a passion for creating memorable experiences for our guests then we would like to hear from you. Apply here and now!

No Recruitment Agencies, please.