SDR Performance Coach

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we're proud of our unique DNA, which we call The EH Way.

• We are mission first. Everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our mission.
• We are remote first. We champion a remote environment with a preference for asynchronous communication and a high degree of autonomy.
• We are AI First. We are committed to using AI to accelerate our mission; AI is not just a tool, it's a fundamental part of how we operate, innovate, and scale.
• We are apolitical. We do not take a position on political or social topics, unless it relates to our mission.
• We live by our values. We role model our values 100% of the time.
• We expect high performance. We set a high standard and we're not satisfied with being average.

What we need

We’re looking for SDR Sales Enablement Specialist to drive performance coaching for our NZ-based SDR team, across Micro, Core, and Mid-Market segments in both Inbound and Outbound. In this role, you’ll act as a hands-on coach and quality champion — spending your time in the field running 1 : 1 sessions, shadowing live calls, reviewing Outreach, and quickly identifying and addressing performance gaps.

Your mission is to elevate SDR performance by coaching to best-in-class standards and improving funnel metrics like MQL-to-SAO conversion, connect rates, demo sit rates, and revenue. You’ll drive excellence by lifting both quantity (activity, connect rates, pipeline coverage) and quality (targeting, messaging, and CRM discipline). In close partnership with SDR Managers, you'll help reps develop the skills, mindset, and consistency to influence revenue — not just generate leads.

At Employment Hero, we believe SDRs are revenue influencers. This role will help embed that belief across the business. By setting clear standards, optimising processes, and coaching relentlessly, you’ll help reps balance high-volume activity with relevant, high-impact conversations. Your work will fuel pipeline growth, strengthen conversion rates, and scale a high-performing SDR engine.

Key responsibilities

1 : 1 Tactical Coaching & Performance Enablement :

SDR Quality Assurance & Workflow Uplift :

Channel Growth :

Collaborate & Commercial Impact

What you’ll bring

What we’re looking for

What we can offer

At Employment Hero, we don't just talk about a better way to work - we live it. Joining Employment Hero means :

If you thrive in hands-on coaching roles and have a passion for optimising sales performance, we’d love to hear from you. This is your opportunity to help Employment Hero create a world-class SDR function — where every call counts!

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