Senior Cx Analyst

Join to apply for the Customer Analyst role at ANZ.

Ko Matou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga.

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal : to improve the financial wellbeing and sustainability of our millions of customers.

Mote Turanga – About The Role

We're looking for a curious and collaborative Senior Customer Analyst to join our Customer Experience Centre of Excellence.

The role involves analysing customer data to uncover trends, resolve issues, and deliver insights across the business to Product, Marketing, Customer Services, and Customer Experience teams.

This is a fantastic opportunity to help us understand what matters most to our customers and turn those insights into meaningful change.

Role Location : Wellington or AucklandRole Type : 12-month SecondmentHours : Standard 37.5 hours per week

Ka aha to ra e kite ai?

Data collection & preparation : Gather data from various sources, clean it for accuracy, consistency, and integrity.

Customer analysis : Analyse survey feedback and behavioural data to identify opportunities to improve customer experience.

Reporting & data visualization : Create reports, dashboards, graphs, and other visualizations to communicate findings to executive stakeholders clearly.

Performance monitoring : Define, track, and report on key performance indicators (KPIs) related to customer engagement, satisfaction, retention, and loyalty (NPS).

Strategic collaboration : Work closely with cross-functional teams (Customer Experience, Marketing, Product, Customer Service) to determine insights needs.

Ou Pukenga?

– What will you bring?

Analytical and problem-solving skills : Ability to interpret data, break down complex problems, question assumptions, and identify root causes and trends.

Technical proficiency : Knowledge of customer support software, data analysis tools, and relevant systems (SAS, R, Python, SQL, Qualtrics, Medallia, etc.).

Attention to detail : Meticulousness to ensure data accuracy and reliable analysis.

Empathy : Capacity to understand and relate to the customer's perspective.

Excellent communication skills : Strong verbal and written abilities for reporting findings and interacting with stakeholders.

Te Ra Otinga - Job Posting End Date

Sunday 16 November at

• pm (NZ)

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