Operations Manager

We are looking for an Operations Manager to join our team at BDO Gisborne!17th June, 2025AtBDO Gisborne, we're more than accountants—we're trusted advisors, community contributors, and growth partners.

As we continue to evolve and expand, we're looking for anOperations Managerto drive operational excellence and help us deliver exceptional client experiences.This is a pivotal role for someone who thrives on turning strategy into action, empowering teams, and building the systems that keep a professional services firm running smoothly and smartly.Your PurposeTo drive operational excellence and strategic execution by leading a proactive, solutions-focused operations function that empowers the firm to grow, thrive, and deliver exceptional client experiences—while freeing up Partners and senior leaders to focus on strategy and client relationships.What You'll Be Responsible ForStrategic Execution & AlignmentTranslate strategic goals into clear, actionable operational plans and ensure initiatives are delivered on time, on budget, and aligned with the firm's vision.Operational Excellence & EfficiencyEstablish strong business rhythms, optimise internal processes, and leverage technology to streamline operations and support scalability.Empowering LeadershipProvide clear direction, coach and develop the operations team, and foster a culture of accountability and continuous improvement.Client Experience & Service DeliveryEnsure operational touchpoints reflect professionalism and care, and lead initiatives to enhance service consistency and client satisfaction.17th June, 2025AtBDO Gisborne, we're more than accountants—we're trusted advisors, community contributors, and growth partners.

As we continue to evolve and expand, we're looking for anOperations Managerto drive operational excellence and help us deliver exceptional client experiences.This is a pivotal role for someone who thrives on turning strategy into action, empowering teams, and building the systems that keep a professional services firm running smoothly and smartly.Your PurposeTo drive operational excellence and strategic execution by leading a proactive, solutions-focused operations function that empowers the firm to grow, thrive, and deliver exceptional client experiences—while freeing up Partners and senior leaders to focus on strategy and client relationships.What You'll Be Responsible ForStrategic Execution & AlignmentTranslate strategic goals into clear, actionable operational plans and ensure initiatives are delivered on time, on budget, and aligned with the firm's vision.Operational Excellence & EfficiencyEstablish strong business rhythms, optimise internal processes, and leverage technology to streamline operations and support scalability.Empowering LeadershipProvide clear direction, coach and develop the operations team, and foster a culture of accountability and continuous improvement.Client Experience & Service DeliveryEnsure operational touchpoints reflect professionalism and care, and lead initiatives to enhance service consistency and client satisfaction.What You BringProven experience in senior operations, business, or practice management rolesStrong leadership and team development capabilitiesStrategic execution with a hands-on, solutions-focused approachExcellent communication and collaboration skillsA passion for improving systems, processes, and client experienceWhy BDO Gisborne?A collaborative, values-driven culture where your voice matters.A leadership team that's committed to innovation, growth, and community.The opportunity to shape the future of a dynamic, growing firm in one of New Zealand's most beautiful regions.Ready to Apply?If you're ready to lead with purpose and make a lasting impact, we'd love to hear from you.Apply nowor contact Gemma Hogg at

• for a confidential conversation.Apply For Job

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