Retail Agent (Whangarei)

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As a Customer Champion at One NZ, you'll be the ultimate go-to person for our customers' sales and service needs in our retail store.

You'll help drive revenue growth while delivering exceptional customer experiences and help transform every in-store interaction into a sales opportunity.

You'll ensure our customers, both consumers and business, find the perfect solutions for their needs.

Whether it's through consultative face-to-face interactions, voice calls, or messaging, you'll guide the sales journey from discovery to close.

We pride ourselves on offering world-class service and innovative products, where you'll create meaningful connections that matter for our customers while contributing to One NZ's commitment to a better-connected Aotearoa, New Zealand

Please note this is a

part-time

role (16 hours per week - Mon - Sun availability required working a roster) for our

Whangarei

Store.

Ko to mahi – what you'll do

You will be responsible for ensuring that One NZ customers' needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care.

In this role you will also :

Deliver a high standard of customer experience while maximizing sales opportunities in every interaction

Achieve and exceed sales targets across consumer and business product lines, including mobile, fixed, accessories, and digital services

Identify customer opportunities and confidently present our product offerings for both business and consumer customers

Proactively approach and engage customers, using strong questioning techniques to uncover needs and create compelling value propositions

Actively diagnose customer requirements and match them with appropriate One NZ products and services

Provide hands-on technical support to customers, assisting with device setup, data transfer, and explaining product features

Stay current with product knowledge, competitive offerings, and sales techniques to effectively position One NZ solutions

Ensure accurate sales orders and set proper customer expectations for service activation and billing

Na tou rourou - what you'll bring

Our ideal candidate is customer obsessed in mindset with excellent communication skills.

You're a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.

Customer obsession with excellent communication and interpersonal skills

Proven sales achievement with a track record of meeting or exceeding targets

Confidence in consultative selling with experience in solution-based sales approaches

Resilience and the ability to handle objections positively

Previous experience in telecommunications, technology, or retail sales environments

Understanding of both consumer and business customer needs

Comfort working rotational shifts including evenings and weekends

Motivation to stay current with technology and pursue informal learning to deepen your knowledge

Uncapped commission structure with significant earning potential above your base salary

Comprehensive sales training, coaching, and mentoring from industry experts

Career progression pathways into business sales, management, or other areas of One NZ

A fully subsidised Southern Cross health insurance cover for you and your family.

Market leading mobile phone with unlimited data plan, for business or personal use.

Lifestyle leave where you can purchase an extra week or two of annual leave.

Discounts on One New Zealand products, services and much more!

Recognition programs to celebrate your sales achievements

Joining the One New Zealand whanau will stretch you, challenge you and provide opportunities you've been seeking to expand your career.

You'll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.

At One New Zealand, our purpose is help create a better-connected Aotearoa, New Zealand.

We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.

We've got

Heart

showing up as our best selves in every situation.

We have the

Grit

to deliver a radically better world for our customers.

We embrace the

Freedom

to shape the future, creating a more progressive, more inclusive Aotearoa.

Please note our recruitment process :

We're excited to welcome new talent to our team.

Due to the nature and urgency of this role, we're prioritizing applicants who are based locally.

To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining.

As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks.

Please apply only if you're comfortable with this process.

We stand to uplift, to support and to elevate others.

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