Appointment Setting Consultant - 20 Hours Per Week ( 6 Month Fixed Term Contr

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You enjoy creating and innovating.

You never stop striving for better.

You take responsibility and you get results.

You love being part of a team.

Above all, you want your work to matter : Welcome to our world!

At Sonova, we create sense by bringing sound to life.

Our innovative hearing care solutions help millions of people enjoy life's unforgettable moments.

We offer exceptional career opportunities through market-leading brands, from consumer to medical, with products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and to make a positive impact on people's lives through your work, this is the place for you.

Join Sonova.

Create sense.

Appointment Setting Consultant - 20 hours per week (6-month fixed-term contract)Our Contact Centre is the heartbeat of our business, creating memorable first impressions and guiding our customers on their journey to better hearing.

About the role : As a Contact Care Consultant, you'll contact existing customers to arrange appointments for free hearing checks at our clinic.

It's a busy, people-focused role where you're well supported by your team and team leader.

Outbound calling with a targeted number of dials per hour, aiming to book 18+ appointments daily.Prioritising customer care and service with minimal objection handling.Verifying customer information, handling voicemails and email enquiries, and meeting daily and monthly KPIs based on volume of dials and appointments set.A six-month position at 20 hours per week, based in Rosedale, Albany, Auckland.Flexible shifts, with hours between 8am-8pm Monday to Friday and 9am-5pm on Saturday after induction.About you : You are motivated by KPIs / targets and have a positive, can-do attitude.You strive daily to achieve great results and want to grow personally and professionally.You have a friendly, clear, and warm phone manner when dealing with diverse customers.You recover quickly from challenges with confidence and focus, keeping your eye on the goal.You are caring and pride yourself on putting the customer first in every interaction.You have a genuine interest in healthcare and wellbeing.You are systems-savvy and learn new systems quickly.Perks for you : A friendly, social office environment with shared lunches, monthly celebrations, recognition, and social budgets for wellbeing.Rewards such as extra time off, vouchers, team events, and more food.Salaries and bonuses that recognise your expertise and performance.Free office parking.Apply now and become part of a team that values your contributions and supports your career growth.

Sonova is an equal opportunity employer.We team up, grow talent, and collaborate with people from diverse backgrounds to succeed.

We guarantee equal treatment in employment regardless of ethnicity, religion, sexual orientation, marital status, gender, genetic identity, age, disability, or any other protected status.

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