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HR Call Centre Representative - Bilingual Japanese / English

FoundeverAuckland, NZ, New Zealand, NZ

30+ days ago

Job description

Req ID# : 400854

Auckland, NZ, New Zealand, NZ

Job Description : About us

At Foundever , we're redefining what it means to connect with customers. With over 170,000 associates worldwide supporting 750+ of the world’s top brands , we’re passionate about creating exceptional experiences—one conversation at a time.

Our people are our greatest strength. That’s why we invest in your growth from day one with structured training, career development, and a culture that celebrates success.

About the role

We’re on the lookout for fluent Japanese & English speakers to join our team as Call Centre Representative , supporting employees in Japan with their HR-related enquiries.

This is a 100% remote role based in New Zealand —perfect if you're looking for work-life balance, stability, and meaningful work without the commute.

You'll be assisting with a variety of HR queries (voice and chat), from system access and benefit calculations to policy navigation and recruitment-related support.

What you will do

Provide HR system and process support in Japanese and English
Assist employees with self-service portals, policies, data updates, compensation, and more
Research and follow up on complex enquiries
Participate in administrative tasks between calls
Work NZ hours aligned with Japan’s 9 : 00 am–5 : 00 pm time zone (+30 min prep) :

NZST : 11 : 30 am – 8 : 00 pm

NZDST : 12 : 30 pm – 9 : 00 pm

Work on NZ public holidays

40 hours per week

About you

We’re looking for individuals with :

Fluent in both Japanese and English (spoken and written) – essential

Experienced in HR, payroll, or employee benefits – preferred

Skilled in customer support or call centre environments – highly desirable

Familiar with HRIS systems (SAP, ADP, PeopleSoft, Oracle) – advantageous

Great communicators, empathetic listeners, and problem-solvers

Tech-savvy and comfortable working independently in a fast-paced environment

Holders of New Zealand work rights

Training period (on-site)

4 weeks of comprehensive training

Ongoing coaching and career development

What we offer

100% work from home – you will need your laptop!

Incentives for meeting / exceeding KPIs

Access to private health policy discounts, employee perks, and exclusive offers

Be part of a supportive, global team with real growth opportunities

Important Information

You must reside in New Zealand and have valid work rights

A full background check (including police clearance) is required

100% attendance is required during training

Job Segment : Call Center, Payroll, HR, HRIS, ERP, Customer Service, Finance, Human Resources, Technology

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Representative Centre • Auckland, NZ, New Zealand, NZ