Assistant Manager

Job Description :

Our well-established motel is looking for a motivated and customer-focused Assistant Manager to join our team!

As the Assistant Manager, you'll work closely with the Motel Manager to ensure the smooth day-to-day operations of the property.

Your role will include supervising staff, maintaining high guest service standards, and handling administrative tasks.

You'll be a hands-on leader who leads by example and ensures our guests feel welcome and well taken care of.

Location : Rotorua

Competitive salary 28-35 per hours, depends on your skills and experiences

Employment Type : Full-Time

Start Date : As soon as possible

What We Offer :

On-site accommodation options (if needed)

Opportunity for growth and advancement

Supportive work environment

Employee discounts and benefits

Responsibilities :

Assist in overseeing daily operations of the motel

Supervise front desk, housekeeping, and maintenance teams

Train, coach, and schedule staff

Handle guest complaints and special requests

Monitor room availability, occupancy rates, and pricing

Manage inventory and supplies

Ensure compliance with safety and cleanliness standards

Support in budgeting and expense control

Report to and collaborate with the Motel Manager regularly

Requirements :

Prior experience in hospitality, front desk, business management, or customer service (management experience is a plus) for at least 3 years

A relevant qualification at NZQF level 5 or higher

Available to work on weekends and public holidays when required

Strong leadership and communication skills

Ability to multitask and stay calm under pressure

Familiarity with booking systems and basic computer skills

Flexible schedule, including availability on weekends and holidays

High school diploma or equivalent (Hospitality or Business degree preferred)

Positive attitude and strong work ethic

Send your resume and a brief cover letter to apply.

Be part of a team that values service, hospitality, and community.

We can't wait to meet you!