Practice Lead - Family Dispute Resolution Centre

Practice Lead - Family Dispute Resolution CentreCompetitive salary + leadership and developmentAbout usThe Family Dispute Resolution Centre (FDR Centre) is part of The ADR Centre, and we work with respected mediators, arbitrators, and other dispute resolution practitioners to resolve family disputes and find solutions, without going to court.As the leading provider of private dispute resolution services in New Zealand, The ADR Centre aims to maintain that privileged position and to continue to set the standard of excellence for private, domestic, and international dispute resolution.We are team-oriented and believe we are able to achieve more collectively than individually, with constant improvement and a passion to exceed expectations, being integral to our culture.Our Company Values are : We work as one teamWe take care of and support othersWe act with integrityWe are curiousWe elevate othersWe make a positive differenceWe enjoy the journeyAbout our roleBased in the heart of Takapuna, we are looking for an experienced Practice Lead to join us as we continue to grow and develop our team.

The role is responsible for strategic leadership and effective people management, ensuring high standards of delivery and execution.

It involvesdesigning, developing, and implementing the assessment process, carrying out regular assessments, and quality control of case management files.The Practice Lead plays an integral role within the business by overseeing day-to-day operations, delegating workload, providing guidance and support to the team, and ensuring business unit objectives are met.

The role will work closely with and support executive management by, establishing and maintaining key stakeholder relationships, ensuring an integrated and collaborative approach to service delivery.Primary responsibilities include : Leadership and people management – lead, teach and demonstrate 'best practice' while driving a culture of trust, collaboration, quality and performance.

Providing coaching and guidance by delivering training and upskilling where necessary.

Conducting regular one-on-ones, performance reviews and setting team and individual goals and objective plans.Quality assurance and reporting – manage case management assessments, conducting internal audits, developing quality assurance, identifying risks, making recommendations, and / or taking remedial action ensuring cases are administered in line with case management guidelines.External stakeholder engagement and business development – being proactive in developing avenues to promote and grow the business and collaborating with marketing strategies in the delivery of topical content for the FDR Centre.

Engaging with key clients and stakeholders, such as Ministry of Justice Contract Managers, Panellists / Mediators, Parties, ADROs, and Family Court Navigators.Supervise and manage professional services – providing supervision to internal professionals such as mediators, child specialists, divorce and separation coaches and supporting external service providers such as VOC, coaches and mediators.

Designing and implementing best practice framework and undertaking assessments and facilitating participation in mediation processes.Continuous improvement – demonstrating a strong continuous improvement focus by keeping up to date with industry trends and best practices, operational guides, processes and procedures within alternative dispute resolution.

Identifying areas of efficiency and improvement and ensuring consistency and high-quality service delivery.About youAs our new Practice Lead, you will bring private dispute resolution and case management expertise as well as strong leadership skills to ensure we optimise the performance of our teams.

You will be an exceptional communicator experienced in dealing with a wide range of people and possess the ability to identify problems and suggest solutions.

To thrive in this role, you will need the ability to grasp complex factual situations readily and relish sharing your knowledge and educating others.The following background and attributes will also contribute to your success in this role : Relevant qualifications in a similar field e.g., clinical psychology, social work, youth work, health, teaching, or human services (Level 6 or higher)Proven track record of successful team leadership and managementAMINZ / Resolution Institute / NZ Law Society accreditation in FDR MediationA clean, current driver's licence, criminal record check and Children's Worker Safety check (Children's Act 2014).Arbitration-related experience is desirable2+ years' practice experience in engaging with or interviewing children, vulnerable young people or youth in a family post-separation contextAbility to effectively manage highly emotional or conflict situations, providing support, advice and careStrong relationship management and stakeholder engagement experienceProficient with MS Suite and adept at technology with sound reporting skillsStrong documentation and written and verbal capability, coupled with attention to detailWhat you'll get in returnA collaborative and supportive working environmentThe opportunity to lead, foster and develop an existing high-performing teamDiverse, interesting, and rewarding workThe ability to have a substantial impact on the reputation and success of The ADR CentreState-of-the-art offices and facilities overlooking Takapuna beach, in the heart of the North ShoreHow to applyTo apply for our role, please submit yourtailored cover letter and CVvia SEEK.

You must be eligible to work in New Zealand, with valid work rights, to be considered for this position.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions : Which of the following statements best describes your right to work in New Zealand?

How many years' experience do you have as a Practice Leader?

Do you have a current New Zealand driver's licence?

What's your expected annual base salary?

How much notice are you required to give your current employer?

Do you have a current Police Check (Criminal Record Check) for employment?

Do you have relevant qualifications in a similar field e.g., clinical psychology, social work, youth work, health, teaching, or human services (Level 6 or higher)?

Do you have AMINZ / Resolution Institute / NZ Law Society accreditation in FDR Mediation?

Have you had any arbitration-related experience?

Or experience in engaging with or interviewing children and vulnerable young people?

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