Operations Manager Nz

Job description : Benefits and Highlights : Attractive Basic Salary, car allowance and management incentive structureHealth insurance & wellness benefitsTake the lead in shaping and executing our strategic vision across all Operational functions in New ZealandLocation : Auckland (East Tamaki Warehouse + Parnell Corporate officeGreat Place to Work Certified 2024 : Arthrex Australia and New Zealand is proud to be Great Place to Work Certified based on feedback from our dedicated and growing team.

We are renowned in our industry for our positive culture, integrity, leadership, and inclusivity.

Join us at Arthrex, where your career can truly thrive.About the role : A "newly created" opportunity for an Operations Leader to join a rapidly expanding global medical devices organisation.

In collaboration with the Head of Operations ANZ, this pivotal role will oversee daily operational functions across New Zealand, including our Loan Kits and Customer Service teams as well as 3PL vendor management.

The successful candidate will drive continuous improvement in operational performance and the end-to-end order-to-cash process, all while maintaining compliance with our Quality Management System.Essential Duties and Responsibilities : Leads and supports Daily Operations of Customer Service, Loan Kits, Receiving, Inventory, Inspections and ReturnsAppropriate management of cold chain biologics processes for inbound, outbound, ordering and inventory managementProvides strategic direction to Supply Chain, Distribution, and Customer Service operations.Partners with Sales and Marketing leadership to implement Supply Chain initiatives, especially in the area of New Product Launch and ensure Supply Chain and distribution operations drive commercial value as well as improved the company bottom line in regard to costAccountable for Finished Goods Inventory within Arthrex NZ, and challenge the markets on their inventory Obsolescence (Expired, Damage, Short-Dated and Slow Moving)Own, monitor and publish performance metrics and reportsContribute to the coordination, set up, implementation and adherence of Standard Operating ProceduresSupport ANZ Warehouse Manager to manage the 3PL partner for warehouse operationsActively manage costs across operations in NZBeing a business partner to the Country Lead and Commercial team to support achievement of Arthrex NZ revenue target for the given fiscal year endManages projects for warehouse that may involve software upgrades, equipment installation, facility relocations and / or expansionsProvides leadership, management, and development of the Operations Team member across NZ.About the Requirements : Education and Experience : Associate degree in technical fields or equivalent requiredExperience of minimum 3 years in the medical device industry with strong expertise in reverse logistics3-5 years of management experienceExperience in interfacing with both internal and external customers as part of a solution-based service processExperience diagnosing, troubleshooting and responding to customer concernsSAP knowledge highly preferredAble to analyse data and apply this commercially to drive better business outcomesAdvanced communication and collaboration skillsStrong hands-on operations, including strategic / tactical capabilitiesAbout ArthrexArthrex is a global medical device company and leader in new product development and medical education in Orthopaedics.

With a corporate mission of Helping Surgeons Treat Their Patients Better, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year.

We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.Applicants must have FULL New Zealand work rights to be considered at this time.

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