Cellar Door Manager - Marlborough

The Cloudy Bay story is one of adventure. After a single sip in 1983, David Hohnen was captivated by Marlborough Sauvignon Blanc. In 1985 David and winemaker Kevin Judd launched Cloudy Bay with a vision for making New Zealand wines of uncompromising quality. It has been that way ever since.

We are seeking a skilled, innovative, energetic, and responsible hands-on Cellar Door Manager to join our Brand Home Leadership Team. As a leader at Cloudy Bay, you will demonstrate your ability to motivate and guide the team. Together with the team, you will share your enthusiasm for hospitality and create memorable customer experiences, ensuring a seamless and outstanding brand experience for all our visitors, converting local and international guests into ambassadors of Cloudy Bay.

Although good wine knowledge is desirable, more emphasis will be placed on your organizational skills, customer service, sales ability, and staff management skills. The ability to multitask is also essential. You will need a Manager's Certificate and must have NZ residency or a valid NZ work visa.

Our Cellar Door is open seven days a week, so successful applicants will need to be available to work flexible hours, including weekends and public holidays.

Your day-to-day will include :

• Setting and maintaining an outstanding level of Visitor Center (VC) customer service. Leading by example, always demonstrating best practice service
• Actively lead & manage the team on the floor, to make sure they receive the guidance & support they need
• Oversee the day-to-day operations of the VC, ensuring it is clean, presentable, and well-stocked
• Handle safely and securely all cash, process sales transactions, and assist with the security of the building and assets
• Manage, coach, and constantly develop the VC team to keep their motivation and performance at the highest level
• Maintain a positive, open, and productive team dynamic and work culture within the VC team with clear communication and a goal-setting approach
• Achieve the VC financial KPI’s whilst closely monitoring costs
• Manage the VC roster and always ensure appropriate staffing levels in line with budgets
• Recruitment of permanent and seasonal staff as required
• Create detailed reports on weekly, monthly, and annual sales reports
• Ensure compliance with all relevant regulations, including liquor licensing

Requirements

Benefits

What you can expect from us