Customer Support Specialist

The OpportunityIn this role, your focus will be to provide exceptional assistance to our internal and external customers through various Fleet Management Systems such as Hitachi ConSite, Bell Fleetmatic, and Tigercat RemoteLog.

This position is an exciting opportunity for CablePrice, a long-standing Hitachi construction equipment supplier, as we have recently been appointed as the New Zealand importer and distributor for Tigercat forestry and off-road industrial machinery.Responsibilities include : Health and Safety Commitment : Our top priority at CablePrice.

We look after ourselves and each other.Analyze, interpret, and act on data from various fleet systems.Review alarm reports and follow up with relevant branches or customers as needed.Develop and implement strategies using telematics tools to provide insights into customers' machines and their servicing / maintenance needs to maximize parts and service sales.Provide administrative support for OEM Fleet Management Systems, including managing subscriptions, user records, and password resets.Promote a professional fleet system help desk and advocate for the value of fleet systems internally.Manage customer expectations and ensure they are well-informed.Train internal and external customers on how to use relevant OEM Fleet Management Systems as required.The ideal person for this role will : Be highly organized with strong admin skills, especially in data mining and Excel.Quickly learn and own new systems and technologies.Build rapport across diverse relationships and adapt communication styles accordingly.Value maintaining good customer relations.Maintain professionalism when dealing with requests, complaints, and problems.Mechanical or hydraulic knowledge is advantageous but not essential.Convey information effectively to others.Possess a 'can-do' attitude, resilient and reliable, like our machines.In Return, We Offer : Competitive pay rate : A salary based on skills and experience.Company Health Insurance : Southern Cross's 'Wellbeing One' plan with discounted premiums for immediate family.Training & Career Development : Ongoing coaching, training, professional development, and internal promotion opportunities.Boost Employee Benefits Program : Discounts from over 50 NZ brands and stores.Stability : Long-term employment with a reputable, established company.Company Culture : Supportive management valuing your input and innovation.Refer a Friend Bonus : Up to $2000 for successful referrals.Employee Assistance Programme (EAP) : Support services for personal and professional challenges.About usCablePrice (NZ) Ltd, part of Hitachi Construction Machinery Co. Ltd, has a nationwide network for sales, parts, and service.

We are the exclusive NZ dealer for Hitachi, Tigercat, Bell Equipment, HSC Cranes, Montabert, and Isuzu Engines, and also authorized for Isuzu Trucks in Wellington.Successful candidates may undergo background checks, including criminal history and medical assessments, as part of our recruitment process.If you want to work with the best, are passionate about customer service, and seek a successful future with CablePrice, then this is the perfect role for you.

Apply now!

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