Customer Applications Specialist

Mercury is a bold future-focused organisation, providing energy and telecommunications to more Kiwi than anyone else, leading the way with renewable energy and working toward a sustainable future.

At the heart is our purpose which pushes us to do all we can to create a better future for our people, our communities, and Aotearoa New Zealand.

We're looking for a

Salesforce-certified Customer Applications Specialist

to join our Customer Platform Team and play a key role in delivering intelligent, scalable solutions that enhance our customer and agent experiences.

This is your chance to apply your deep Salesforce expertise in a supportive and forward-thinking environment that values innovation and continuous improvement.

Design and configure Salesforce solutions that align with business strategy, prioritising scalability, maintainability, and user experience

Challenge existing processes and champion best practice approaches to drive smarter, more efficient outcomes

Collaborate with operational teams to deeply understand needs and translate them into impactful, user-centred solutions

Provide training, support, and troubleshooting to maximise platform adoption and empower users

Stay curious and continuously learn, exploring emerging Salesforce capabilities and cross-skilling across platforms likeSalesforce Sales Cloud, CPQ and Marketing Cloud, Antavo and Sitecore.

This role includes an in-office requirement of three days per week to support collaboration, connection, and team alignment.

We are looking for :

Salesforce-certified (Platform Administrator or Marketing Cloud Specialist preferred) with proven hands-on platform experience

3+ years in business improvement, digital solutioning, or analytics — with a strong track record of challenging the status quo

Comfortable designing clean, user-focused solutions that meet both operational needs and broader strategic outcomes

Strong communicator with excellent documentation and stakeholder engagement skills

Curiosity and a willingness to learn, especially across multiple platforms

Collaborative, detail-oriented, and motivated by continuous improvement

Commercially aware, outcome-focused, and able to prioritise what delivers the most value.

Mercury offers (full benefits are listed on our Career Page) :

Additional 5 days leave per annum (MyDays)

400 one off tax-free payment towards setting up your home office

A diverse workplace where your unique abilities and talents will be recognised and encouraged

Annual salary reviews with excellent parental leave policy, with the option to purchase additional leave

The opportunities, career paths and facilities associated with working for one of New Zealand's largest multi-utility providers

Flexible working policy - The autonomy and trust to work from our purpose-built premises and from home

Discounted health insurance and free life and income insurance

Excellent well-being programme including up to $100 annual check ups and confidential assistance programme

Gender affirmation leave and supportive bereavement leave to be taken when you lose anyone close to you, including your pet.

Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future.

Part of your role includes building your skillset and mindset through a variety of ways.

We believe this creates an energised, innovative and agile work environment where you will feel valued.

At Mercury, we believe that having a team of individuals with different backgrounds, experience and capability working together makes us stronger and better as an organisation.

We know that some candidates may only apply for a role if they meet all of the criteria.

If you want to join our team, we encourage you to apply for any role that matches your skills, capabilities and interests, even if you aren't sure if you meet all of the criteria.

If you require assistance or accessibility support from us during the application and selection process, please reach out

A full position description is available below.

Applications close19th August at 5 : 00pm.

Please note that Mercury retains the right to bring a particularly strong candidate through to interview more quickly.

Reference # 40632

Posted 05 Aug 2025

Closing 19 Aug 2025 17 : 00

Location(s) Tauranga

Expertise Continuous Improvement, Customer Experience (CX), Digital Marketing, Information Technology

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