General Manager - New Zealand

Job Description

As part of our exciting growth strategy, we are recruiting on behalf of a third party for the prestigious role of General Manager for a New Zealand property.

As the General Manager, you will be responsible for overseeing all aspects of hotel operations, including hotel management, food and beverage (F&B), and day-to-day performance. You will inspire and lead a team to achieve optimal efficiency, uphold high standards, and foster a culture aligned with Minor Hotels’ values of customer focus, results orientation, people development, innovation, and partnership.

• Drive Profitability : Maximise hotel profitability and control expenses to achieve EBITDA targets, including managing financial forecasting, revenue strategies, and P&L analysis.
• Lead Operations : Oversee daily operations, ensuring adherence to Oaks Hotels & Resorts Minor Hotels Australasia policies, standards, and systems (e.g., CMS, PMS, Trust, R&M), and deliver accurate and timely reporting.
• Deliver Customer Excellence : Maintain exceptional guest service standards, monitor online reviews, and respond to feedback within 24-48 hours, fostering positive relationships with guests, Body Corporate, and owners.
• Oversee Food & Beverage (if applicable) : Manage labour costs, product standards, and promotions to exceed profit forecasts while ensuring compliance with licensing and industry regulations.
• Ensure Property Presentation : Conduct regular inspections to maintain high standards of room quality, cleanliness, and maintenance across the hotel.
• Build Relationships : Develop and maintain effective relationships to optimise services and identify inventory opportunities.
• Lead and Develop Teams : Foster a positive, high-performance culture by setting clear expectations, providing feedback, and supporting staff development, recruitment, and succession planning.
• Champion Health & Safety : Promote and enforce workplace health and safety policies, ensuring a safe environment for staff and guests.
• Support Sustainability : Contribute to Minor Hotels’ commitment to sustainable development and corporate responsibility, benefiting local economies and ecosystems.

Qualifications

To be successful you will require the following experience :

Additional Information

At Minor Hotels, we value our people as the heart of our success. In this role, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance.