Service Coordinator

About the Divisions :

ARA (https : / / aragroup.com.au / ) is a multi-divisional installation, service and product business located throughout Australia and New Zealand, with five divisions working together to deliver fully integrated solutions : from turnkey electrical, mechanical, manufacturing and distribution of security products, security and fire protection services, cleaning services, building maintenance and remedial services.

The Opportunity :

We are looking for a Service Coordinator to join the team in Auckland. Reporting to the Operations Manager, this critical role is part of a team responsible for providing daily operational and administrative support for service contracts for the Security, Servcore, and Building Services projects and service teams.

Working closely with field staff, subcontractors and clients, you will provide daily administrative and operational support, keep systems updated, and maintain service documentation to a high standard.

Key Responsibilities :

• Coordinate service jobs from initial notification through to completion
• Maintain and update customer portals and internal job management systems
• Generate accurate job cards and work orders for field staff and subcontractors
• Order and track materials, stock and transport needs for ongoing works
• Monitor SLAs and proactively report on performance
• Support compliance and documentation for health and safety requirements
• Assist with stock inventory coordination and reporting
• Participate in subcontractor onboarding and compliance tracking
• Provide ongoing support to field staff and service administrators

What We’re Looking For :

Benefits :

In return, the company offers a highly competitive salary and overall package, a supportive working environment for you to add value with confidence, and the opportunity to be involved in exciting company growth.

You’ll be joining an organisation that values innovation, professionalism, and employee development.

If you are a proven service coordinator with experience working in a fast-paced service coordination or scheduling environment, and a passion for delivering quality service within the security industry, or similar, we encourage you to apply.

Join ARA Group and be a part of the exciting journey! To apply please click on the APPLY button.

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