Student And Whanau Support Hub Leader

About Te Aho o Te Kura PounamuTe Aho o Te Kura Pounamu (Te Kura) is New Zealand's largest school.

We provide personalised and authentic learning programmes through distance education from early childhood level to NCEA Level 3, including to young adult and adult learners.Job Description1 x Permanent positionFull Time - 40 hours per week (1.0 FTE)Based in WellingtonPosition overviewAs the Student and Whanau Hub Leader you will lead the Student and Whanau Hub team to deliver required outcomes while continuously building staff capability across the team.You Will Be Responsible ForResponding to student and supervisor queries relating to computer access, Te Kura online systems and tools, basic training needs and trouble-shooting.Providing support in an encouraging and timely manner, enabling akonga to access and engage in their courses with a level of confidence.About youTo Be Successful In This Role, You Will BringYour knowledge and understanding of Student and Whanau processes and systemsSound knowledge in the application of database systems and procedures with advanced knowledge of Microsoft Office productsProven experience in developing people and strong relationship management skillsExcellent customer service and communications skillsProject management skills are desirable, but not essentialOur ValuesManaaki — showing respect, generosity, and careWhanaungatanga — building relationships and belongingTika — acting fairly and honestlyAkonga at the Centre — guiding every decision we makeIn returnYou'll join a supportive, inclusive team where manaaki and whanaungatanga guide how we work.

We offer flexible working options, professional growth opportunities, and the chance to make a meaningful difference for akonga across Aotearoa.How to ApplyIf you've nodded your head whilst reading this and thought "this is me!" click that apply button, we want to hear from you!

Applications must be lodged via our careers portal, and you must have the right to reside or work in New Zealand.Please note that we will be shortlisting candidates as we receive applications and may close the vacancy if suitable candidates are identified prior to the closing date.

We recommend applying as soon as possible to avoid disappointment.Further informationFor more information, check out the position description at the top of the page (link will be orange).

If you still have any additional questions, please contact Rebecca Taylor, Manager Student & Whanau Support via email

For any issues with the application process, please contact

Applications close at

• pm on Monday, 3 November

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