QT Hotels and Resorts – Queenstown, South Island
Position Overview
QT Queenstown will operate a 225 room luxury hotel in the heart of Queenstown. The role exists to assist in the management of the Housekeeping and Laundry department, overseeing a team of approximately 30 employees to ensure quality standards are met while delivering a guest experience that is unique and brings the brand to life.
Key Accountabilities
- Assist the Department in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity. requires collaboration with the General Manager and Financial Controller
- Responsible for maintaining proper inventory levels, managing cost per occupied room for supplies and labour, inline with budgeted targets
- Responsible for maintaining expenses to within the foretasted budget on a monthly basis, and actively looking for ways to improve profitability
- Initiate cost saving measures within the department, increasing productivity and decreasing expenses.
- Complete Rosters and time sheets for a team of 30 employees, ensuring that this is delivered in a timely manner, posted into Emplive, and is within productivity and all contractual requirements.
People
Managing the day-to-day staffing requirements, assist in the planning and assignment of work, as well as establish performance and development goals for team members.ProvidE mentoring, coaching and regular feedback to help manage conflict and improve team member performance.Ensure colleagues are well versed in EVT Way of Clean.Find and mentor own successor, as well as develop and mentor supervisors and team leaders to ensure there is succession planning in place within our department.Aid in the education and training of all team members in compliance with federal, state and local laws and safety regulations, as well as ensure staff are properly trained and have the tools and equipment to carry out job duties.Oversee recruitment, ensuring that manning levels are correct to cover workload based on forecast, occupancy and demand, this making sure that all staff maintain a good work life balance, and in turn receive enough shifts to retain them as employees.Ensure that the appropriate staffing levels are maintained.Ensure deep cleaning projects take place as well as assisting housekeeping staff during high volume periods.Guest Experience
Managing the quality of housekeeping and laundry services, in line with spring cleaning and preventative maintenance schedules to be set in place.Complete routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.Carry out the special needs and requests of guests, VIPs, repeat visitors, and club members.Respond to guest complaints and ensure corrective actions are taken to achieve complete guest satisfaction.Champion EVT Way of clean ensuring highest level of cleanliness is achieved along with correct documentation around EVT Cleanliness Verification.Conduct in room checks to provide consistency in cleanliness as well as a Brand Standard product.Collating guest feedback to ensure continuous improvement of Housekeeping function and cleanliness of Hotel Product.Responsible Business
Ordering supplies and equipment in a timely and efficient manner while minimising waste and maintaining “green” initiativesResponsible for the security of lost and found items throughout the hotel.Disseminate safety information to colleagues relevant to the specific work hazards of the area.Provide induction and refresher training to ensure availability of staff to discharge allocated workplace health and safety responsibilities including : hazards within the workplaces, safe operating procedures, use and maintenance of PPE and safety equipment and emergency response procedures.Provide induction training regarding health and wellbeing initiatives that are available to the new colleague.Undertake, or directly supervise the undertaking of, the identification of hazards, evaluation of risks, and design and implementation of hazard control measures.Develop and periodically update safety procedures for management of risks specific to the work area.Ensure the provision of plant, safety systems and personal protective equipment required to control the risk of hazards in the work area.Ensure the maintenance of plant, safety systems and personal protective equipment required to control the risk of hazards in the work area.Undertake investigations of injuries and illnesses arising from workplace activities. Recommend corrective actions to prevent or minimise the chance of recurrence.Facilitate the reporting of workplace hazards to the person(s) who can implement corrective actions.Ensure new colleagues are provided with the opportunities and information to participate in health and wellbeing initiatives conferences, occupancy levels, profitability and key metrics of Heartbeat, colleague Heartbeat, and wheel.Demonstrate awareness of WHS policies and procedures and ensure all procedures are conducted safely and within WHS guidelines and unsure direct reports do the same.Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.Accountability
Housekeeping SupervisorsHousekeeping Team LeadersHousekeeping Co-coordinatorsPublic Area AttendantsHousepersonsLaundry AttendantsQualifications & Requirements
High School Diploma / secondary education / equivalentA minimum of 2 years of housekeeping experience, preferably in a 5hotelFirst AidThis is a full time position with a minimum guaranteed hours of 30 per week.
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