Talent.com
Customer Success Manager
Customer Success ManagerAderant Holdings Inc. • Auckland, Auckland, New Zealand
No longer accepting applications
Customer Success Manager

Customer Success Manager

Aderant Holdings Inc. • Auckland, Auckland, New Zealand
30+ days ago
Job description

Customer Success Manager page is loaded## Customer Success Managerremote type : Hybridlocations : Auckland, New Zealandtime type : Full timeposted on : Posted Todaytime left to apply : End Date : November 30,

  • (30+ days left to apply)job requisition id : REQ\_
  • Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business.

We are motivated by a collective desire to drive the legal industry to the forefront of innovation.

With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.At Aderant, the "A" is more than just a letter.

It is a representation of how we fulfill our foundational purpose, serving our clients.

It embodies our core values and reminds us that to achieve success, every day must start with the "A".

We bring the "A" to life by fostering a culture of innovation, collaboration, and personal growth.

We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward.Our people are our strength.

  • Role Description
  • We are looking for a Customer Success Manager who will partner with and ensure the long-term success of our customers.
  • You will be responsible for developing long-term relationships with your portfolio of assigned clients.

    You will liaise between clients and cross-functional internal teams to drive the adoption, retention, and successful delivery of our solutions according to client needs.

  • Responsibilities
  • Manage relationships with assigned clients with a focus on retention, satisfaction, and outcome achievement.
  • Translate strategic & operational business objectives into clear, achievable outcomes and lead the client on the path to success.
  • Lead structured recovery for accounts where outcomes are at risk.
  • Facilitate stakeholder alignment around recovery objectives, action plans, and timelines; present plans at escalation meetings.
  • Drive cross-functional coordination with Product, Support, CloudOps, and Professional Services to address blockers and ensure aligned execution.
  • Maintain clarity and communication with clients : keep them informed on progress, scope, and timing changes; represent the client's voice internally.
  • Participate in regular business reviews and updates with clients to ensure trust and foster long-term partnerships.
  • Document root causes, track impact, and ensure closure of issues while capturing lessons learned for future prevention.
  • Advocate for customer needs / issues cross-departmentally while also contributing to internal best practices, playbooks, and systemic fixes.
  • Achieve (or exceed) agreed targets for relevant KPIs, including renewals protected, expansion enabled, and recovered accounts.
  • Ensure accurate and timely recording of all activity in Salesforce.
  • Qualifications
  • Impeccable written, verbal communication, and presentation skills; confidence in client-facing conversations with technical and business audiences.
  • Strong project management discipline; detail oriented and analytical.
  • Strong consultative questioning ability and skill in articulating value to diverse client stakeholders.
  • High emotional intelligence and resilience when facing client frustration; strong listening and expectation-setting skills.
  • Skilled at coordinating action across multiple departments and facilitating stakeholder alignment.
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
  • 3–4+ years of relevant experience; Finance, Accounting, HRIS, or Law Firm familiarity preferred.
  • Software / SaaS delivery experience preferred.
  • You're driven : no one needs to push you to excel; it's just who you are.
  • Eager to learn, adapt, and perfect your work; you seek out help and put it to good use.
  • Some travel may be expected.Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business.
  • We are motivated by a collective desire to drive the legal industry to the forefront of innovation.

    With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.

    At Aderant, the "A" is more than just a letter.

    It is a representation of how we fulfill our foundational purpose, serving our clients.

    It embodies our core values and reminds us that to achieve success, every day must start with the "A".

    We bring the "A" to life by fostering a culture of innovation, collaboration, and personal growth.

    We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward.

    Our people are our strength.

    #J-

  • Ljbffr
  • Create a job alert for this search

    Customer Manager • Auckland, Auckland, New Zealand

    Related jobs
    Customer Success Manager

    Customer Success Manager

    Aderant • Auckland, Auckland, New Zealand
    Aderant is a global industry‑leading software company providing comprehensive business management solutions for law firms and other professional services organizations. Location : Auckland, Auckland,...Show more
    Last updated: 30+ days ago • Promoted
    Head of Customer Success

    Head of Customer Success

    Seequent Limited • Auckland, Auckland, New Zealand
    At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.We build world-leading technology that is at the forefront of Earth sciences,...Show more
    Last updated: 30+ days ago • Promoted
    Operations Manager - Customer Success (18 month Fixed Term)

    Operations Manager - Customer Success (18 month Fixed Term)

    Roman Health Pharmacy LLC • Auckland, Auckland, New Zealand
    This role is the key driver for operational excellence for the Customer Success (CS) function.As a key member of the CX Project & Readiness team, you will report to the Director of Global CX Projec...Show more
    Last updated: 8 days ago • Promoted
    Customer Success Operations Lead : Ai-Driven Excellence

    Customer Success Operations Lead : Ai-Driven Excellence

    Xero • Auckland, Auckland, New Zealand
    A leading technology company in New Zealand is seeking an Operations Manager for Customer Success.You will drive operational strategy, embed continuous improvement, and utilize AI tools to enhance ...Show more
    Last updated: 6 days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    Aderant Holdings Inc. • WorkFromHome, Auckland, New Zealand
    Customer Success Manager page is loaded## Customer Success Managerremote type : Hybridlocations : Auckland, New Zealandtime type : Full timeposted on : Posted Todaytime left to apply : End Dat...Show more
    Last updated: 30+ days ago • Promoted
    Operations Manager, Customer Success Operations

    Operations Manager, Customer Success Operations

    SmarterDx • WorkFromHome, Auckland, New Zealand
    Operations Manager, Customer Success Operations.SmarterDx is seeking an Operations Manager to help optimize internal processes and partner with Customer Success Managers to better support our clien...Show more
    Last updated: 30+ days ago • Promoted
    Client Success Manager

    Client Success Manager

    Moomoo • Auckland, Auckland, New Zealand
    About moomoo Moomoo is a next-generation, all-in-one digital share trading and investment platform that integrates trading, market data, social networking, and advanced AI-powered technology.It off...Show more
    Last updated: 30+ days ago • Promoted
    Customer Success Operations Engineer

    Customer Success Operations Engineer

    Datacom • Auckland, Auckland, New Zealand
    A bit about Smartly, a Datacom company We exist to make it simpler for Kiwi businesses to look after their people.We're known as the simple way to sort your payroll for over 20,000 businesses.Our s...Show more
    Last updated: 21 days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    SEEK • Auckland, Auckland, New Zealand
    At SEEK, we serve a noble purpose : to help people live more fulfilling and productive working lives and to help organisations succeed. By joining us, you’ll be part of a multi-national technology bu...Show more
    Last updated: 30+ days ago • Promoted
    Client Success Manager

    Client Success Manager

    Moomoo Inc. • Auckland, Auckland, New Zealand
    Moomoo is a next-generation, all-in-one digital share trading and investment platform that integrates trading, market data, social networking, and advanced AI-powered technology.It offers free onli...Show more
    Last updated: 30+ days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    Kindo • WorkFromHome, Auckland, New Zealand
    At Kindo, we’re helping New Zealand schools make life easier for teachers, families, and students.As a Customer Success Manager, you’ll be the trusted partner, guide, and mentor schools rely on.At ...Show more
    Last updated: 30+ days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    Seek • Auckland, Auckland, New Zealand
    At SEEK, we serve a noble purpose : to help people live more fulfilling and productive working lives and to help organisations succeed. By joining us, you'll be part of a multi-national technology bu...Show more
    Last updated: 30+ days ago • Promoted
    Client Success Manager

    Client Success Manager

    moomoo • Auckland, Auckland, NZ
    Quick Apply
    Moomoo is a next-generation, all-in-one digital share trading and investment platform that integrates trading, market data, social networking, and advanced AI-powered technology.It offers free onli...Show more
    Last updated: 30+ days ago
    Customer Success - Team Manager

    Customer Success - Team Manager

    Canonical • WorkFromHome, Auckland, New Zealand
    Customer Success - Team Manager.This is a globally remote role.Strategic planning and analysis : .Team Meetings, and other messages shared in broader management forums, setting yourself and your team...Show more
    Last updated: 2 days ago • Promoted
    Client Success Manager (Account Manager)

    Client Success Manager (Account Manager)

    Firefly Digital Limited • Devonport-Takapuna, Auckland, New Zealand
    NOT YOUR AVERAGE CLIENT SUCCESS MANAGER.We’re a digital agency, looking for a CSM with a difference at Firefly Digital.These are words you will never hear at Firefly. In a few short years we’ve grow...Show more
    Last updated: 30+ days ago • Promoted
    Senior Customer Success Manager

    Senior Customer Success Manager

    Salesforce, Inc. • Auckland, Auckland, New Zealand
    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details • • • •About S...Show more
    Last updated: 30+ days ago • Promoted
    Key Customer Success Manager - Sydney, Nsw

    Key Customer Success Manager - Sydney, Nsw

    Fcm Travel • Auckland, Auckland, New Zealand
    Corporate Traveller is the only travel management corporation in Australia dedicated to SME businesses.Part of the corporate division of the (FCTG), (CT) is one of FCTG's most successful brands, gl...Show more
    Last updated: 11 days ago • Promoted
    Customer Success Manager

    Customer Success Manager

    Engaging Partners • Auckland, Auckland, New Zealand
    Be among the first 25 applicants.Engaging Partners is one of the leading HubSpot Solution Partners in the APAC region.In addition to the work we do to implement and support HubSpot for a wide range...Show more
    Last updated: 10 days ago • Promoted