Customer Support Specialist

Are you looking for a new opportunity that will excite and challenge you everyday as well as helping people? Well we have a role for you!!!!

This role will be part of our highly successful and growing Auckland Support Team to help us keep up with our growing ezyVet software customer base. You'll support our global users on complex workflow and technical solutions, while diving deep into the way they use our software so they can continually enhance their software usage and optimise their clinics business.

We're looking for driven individuals who have a problem solving mindset and have a knack for helping others. No two days are the same! We develop and ship new features rapidly which means you will continuously be learning and challenging yourself to be two steps ahead of the game. Though currently in the reactive space, we are looking to really grow into the proactive success space with our customers.

Within IDEXX, ezyVet is a part of the IDEXX Veterinary Software portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips.

But what is ezyVet you ask? ezyVet is a cloud based Veterinary Practice Management Software. We provide easy to use Software that helps veterinary practices save time, increase revenue, communicate better with clients and reduce workload stress. We are a premium software product and part of IDEXX’s Veterinary offerings.
Pets and tech, it’s a winning combo!

Our journey is solving veterinary practices’ most pressing needs by focusing on innovation to drive meaningful improvements in animal health.

A bit more about the role, you will:

• Supporting veterinary customers all over the globe with high quality email and phone customer service relating to the use of our practice management software

• Efficiently problem solve and manage tickets until resolution

• Assist to deliver training webinars focused on specific features of ezyVet - upskilling yourself and our customers!

So what are we looking for?

• Epic communication skills. You'll be answering lots of phone calls and supporting people all over the world!

• Passion, empathy and resilience

• Can-do attitude and willingness to be in the driver’s seat of your career

• A passion for the tech or the veterinary industry

• Maybe you have experience working with ezyVet in clinic, or just in clinic experience in general!

• Ability to form part of our Support roster that will include weekends every 4-5 weeks

• Be willing to join a shift pattern that consists of either 6am-3pm or 10am-7pm and are evenly assigned 3 months in advance – We do our best to roster based on preference however having flexibility would be preferable

• A thirst for helping businesses succeed - commerce, business and economics majors do well here as do vet nurses and animal health related backgrounds with a passion for technology.

More importantly, what you can expect from us?

• Join a team with a diverse range of skills who support each other to achieve outcomes and have fun along the way! (Good banter is a must! As well as a like of dogs, we have a few dogs on our team too)

• Structured onboarding, induction, ongoing training and transparent performance driven professional development

• Great tech kit for both work and personal use

• Great office space to collaborate - including a gym and roof top terrace!

• Coffee + Fruit + Food Truck Friday

• Dog friendly office

• Fully subsidized Southern Cross Health insurance

• Career pathways that will take you places if you are willing and able

Why IDEXX?
We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

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