Customer Onboarding Trainer

A career with EROAD offers the unique opportunity to work in a fastgrowing organisation that is at the forefront of intelligent transport solutions - enhancing road safety improving productivity and reducing environmental impact. EROADs mission is to deliver intelligence you can trust for a better world tomorrow.

What Were Looking For

As a Customer Onboarding Trainer at EROAD you will be responsible for training and development of new customers in Australia and New Zealand. Your duties include creating educational material and conducting training sessions in Australia and New Zealand.

About the Role

Job Responsibilities

• Create and execute learning strategies and programs
• Evaluate individual and organizational development needs
• Implement various learning methods companywide (e.g. coaching job-shadowing online training)
• Design and deliver courses workshops and other trainings
• Assess the success of development plans and help employees make the most of learning opportunities
• Identifying and assessing future and current training needs
• Drawing an overall or individualized training plan for new customers
• Deploy a wide variety of training methods
• Conduct effective onboarding and orientation sessions
• Monitor and evaluate training programs effectiveness success and ROI periodically and report on them
• Manage training budget
• Provide opportunities for ongoing development
• Resolve any specific problems and tailor training programs as necessary
• Maintain a keen understanding of training trends developments and best practices

Job Qualifications

Competencies

• Excellent communication and leadership skills
• Ability to plan multi-task and manage time effectively
• Ability to build rapport with employees and vendors
• Keen collaborator with demonstrated ability to co-create and take people on the journey
• Ability to cut through complexity quickly in a high-speed environment

Skills & Required Experience

• Proven experience with customer facing experience in the tech industry
• Deep expertise in adult learning and proven experience in lifting capability and shifting mindsets
• Track record in designing and executing successful training programs
• Familiarity with traditional and modern training methods (mentoring coaching on-the-job or in classroom training e-learning workshops simulations etc)
• Familiarity with e-learning platforms and practices
• Experience in project management and budgeting
• Proficient in MS Office and Learning Management Systems (LMS)

Why Youll Love Working at EROAD

EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012 were represented on the NZX and ASX and continue to grow rapidly across New Zealand Australia the Philippines and the USA.

At EROAD we value diversity and are proud to be a multicultural organisation. We invest in our people through comprehensive medical coverage unlimited sick leave employee recognition programs EAP offerings and continuous learning opportunities.

Our people are at the heart of everything we do we foster a culture of innovation collaboration and belonging where you can bring your ideas to life.

Join EROAD and be part of a purpose-driven organisation thats shaping the future of connected transport we cant wait to hear from you.