Customer Service Representative - Noel Leeming, Hornby (Full-time)

Overview

Noel Leeming is New Zealand's leading electronics and appliance retailer, with stores across the country. As part of The Warehouse Group, you are not only part of the Noel Leeming brand but also part of the wider team across three major brands, offering countless opportunities to grow and connect.

Our stores offer a wide range of products, and our Passionate Experts provide end-to-end service from offering support and advice to delivering and installing purchases. Customers rely on us to help them walk away with the perfect product to suit their needs.

Responsibilities

We’re on the lookout for a Customer Service Representative who loves tackling problems and thrives on challenges. The main responsibilities for this role include :

• Assisting customers at the counter with questions about payments, such as hire purchases and credit applications.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

You’ll be an important part of our team, working to resolve customer issues and making sure we meet their expectations.

Qualifications

This role is suitable for individuals with strong interpersonal skills who can remain calm under pressure, and who can resolve customer issues with the right words.

This position involves making calls to customers and handling various administrative tasks, so a friendly phone manner, strong written and verbal communication skills, and the ability to quickly learn computer systems are essential. An interest in technology and being a team player who delivers a memorable customer experience are important.

Ideally, you will have :

Benefits

What can Noel Leeming offer you?

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