Team Leader

Team Leader page is loaded## Team Leaderremote type : Hybrid Rolelocations : BNZ Place Auckland, 80 Queen Streettime type : Full timeposted on : Posted Todaytime left to apply : End Date : September 16, 2025 (5 days left to apply)job requisition id : JR Worker Type : PermanentHere at BNZ, it's about more than just banking.

We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."We support wellbeing, flexible working and have a generous leave offering.

There is the opportunity for growth, learning and career development.

No two days are the same.Customer and Colleague Support's purpose is to provide great operational support for customers and colleagues in a centre of excellence.

The purpose of the Onboarding tima (team) is to provide the best onboarding experience to new to bank customers in a timely manner.

Our tima is in an exciting state of transformation, as we continue to evolve the digitised onboarding experience and we are looking for a passionate leader who can influence and motivate a tima, lead change, and be obsessed with serving customers brilliantly.The ideal candidate will be an existing people leader who is wanting to refine their leadership skills in a new area of the bank, or you may be an experienced, high-performing tima member who is looking for the opportunity to challenge yourself in the leadership space.

This is a dynamic turanga (role) so you will need to be comfortable with leading change and inspiring your people to be agile and to be the best that they can be.

Coaching and uplifting our people will ensure that the service we are able to offer our customers exceeds their expectations.

If this sounds like you, then we look forward to seeing your application!

We mahi hard but we encourage you to take your annual leave – we want you at your best to help our people deliver for our customers.

This means making sure that you have your six weeks of holidays booked in across the financial year so you can plan and better manage your wellbeing.

We offer flexibility in this turanga, including two Mahi (Work) From Home (WFH) days per week.

Anchor days in the Auckland office are Monday, Tuesday and Wednesday.

• Mo te Turanga | About the turanga
• We sat down with the Senior Manager - Onboarding, and they let us know the following about the turanga (role).
• Leading a tima of between 10 - 16 direct reports.
• Successful risk management; ensuring the tima compliance with external legislation, bank standards and internal operating policies and procedures.
• Develop people through coaching and feedback to enable uplift in capability.
• To ensure we meet our service level agreement and quality requirements daily.
• To actively own tima processes and collaborate with other Tima Leaders to ensure we are delivering a standardised customer and colleague experience across Onboarding tima.This turanga sits within an inclusive and collaborative tima.

The sharing of best practices, knowledge and support occurs organically within this tima on a daily basis.

We live our Matapono and are here for colleagues and customers.You'll find yourself in an environment with colleagues of different backgrounds and experience, that offers you the opportunity to continuously learn, grow and develop.We exist to serve our customers well and help our communities prosper and this turanga has the privilege and the responsibility to impact the customer experience at the start of their banking relationship with BNZ.This position has become available due to an internal secondment opportunity for the incumbent

We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with.

If you're ready tojoin a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.

Our purpose is to serve customers well and help our communities prosper.

Every day we find ways for our customers, our people, and our communities to thrive through strong values, diverse teams, and great people - just like you.

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