Team Leader - Retail Operations

Animates is New Zealand’s leading pet care company with 48 pet specialty retail stores, 33 grooming salons, 15 vet clinics and growing!

Join our passionate, enthusiastic, and engaged Pukekohe team, where every day is fun and rewarding, serving our loyal customers and their pets!

We are looking for an experienced person to join us in this permanent, full-time position of Team Leader – Operations, where you will work from 8am to 4.30pm, either Mondays to Fridays or Tuesdays to Saturdays (depending on store requirements).

What you’ll be doing :

Here at Animates, the advice you give and the products you sell make a real difference to the lives of pets.

Our values‑led culture and extensive training will ensure you’re confident providing specialist advice to pet parents and empower you to deliver operational excellence in merchandising, inventory control and e‑commerce fulfilment.

Key responsibilities in addition to providing customer service :

• Receiving, counting, and merchandising stock
• Maintaining accurate ticketing
• Managing home delivery and / or click and collect
• Providing operational coaching and development to other team members
• As a senior member of the team, provide cover when the Assistant Store Manager or Store Manager are absent

What we’re looking for :

You’ll have operational experience in a high‑volume retail environment, enjoy providing excellent customer service and have demonstrated experience driving performance through effective coaching.

To be successful you’ll also have :

What we offer :

Why you will love Animates :

You will join a fun and passionate team, who are dedicated to making the world a happier place through the love of pets. We offer a supportive company culture with leaders committed to the wellbeing of their people and where everyone embodies the Animates values – passion, authenticity, care, knowledge, and togetherness! We encourage you to bring your whole self to work and pride ourselves on being an inclusive Rainbow Tick Certified Employer.

If you share our love for the pet parents we serve, the merchandise we sell, and the work we do, this is a place for you to build a rewarding career!

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