Capability Developer - Bay Of Plenty

Can be based in either Rotorua, Taupo and Tokoroa

Grow practice and capability, lift performance, strengthen client service.

This is / these are regional positions, so you'll need the flexibility to work across multiple sites within the Bay of Plenty region.

The specific home base will be agreed at interview

As a Capability Developer, you'll be a key driver of MSD's workforce development across the region.

Your purpose is to build the practice skills, confidence and professionalism of our frontline staff—Case Managers, Work Brokers and other customer-facing roles—so they can consistently deliver excellent outcomes for the people and communities we serve.

About the role | Mo te tunga :

This is more than classroom training.

You will :

• Assess individual and team learning needs and translate them into practical development plans.
• Design and deliver adult-learning solutions—workshops, on-the-job coaching, and micro-learning—tailored to the realities of busy service centres.
• Provide one-to-one coaching and targeted feedback that lifts performance and embeds best practice.
• Evaluate the impact of learning initiatives and feed those insights into continuous improvement.

Your proactive approach directly supports MSD's strategic goals, including embedding Te Ao Maori principles and the intent of Te Pae Tawhiti—our vision for better outcomes with whanau, hapu and iwi.

If you're passionate about growing people and strengthening services across the Waikato, this is a chance to shape capability at scale and see the results in stronger client experiences.

What you'll do | He aha tau e mahi ana

• Design and deliver adult-learning solutions tailored to staff and service-centre needs.
• Coach individuals and teams to build skills and confidence.
• Evaluate learning impact, analyse results and recommend improvements.
• Keep accurate training and performance records.
• Work collaboratively across sites to strengthen the client experience.
• Travel between service centres as needed in a fully mobile role.

What you bring | Ou pumanawatanga :

• Proven experience in capability development, coaching or learning facilitation.
• Skill in measuring learning effectiveness and driving continuous improvement.
• Strong relationship-building and collaboration skills.
• A full New Zealand driver licence and the ability to drive a Ministry vehicle.

Position Description | He Whakaahuatanga Tunga :

Salary | Utu-a-tau : $79,

• $95,

How to apply

To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.

Note : Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.

All applications must be made online.

If this is not possible or if you have any queries, please contact us at

Internal MSD Employees – please apply through your myHR portal at work.

This will ensure that your myHR employee profile is visible as internal candidate.

Closing date : Sunday 23rd November

Joining us

Joining MSD means being part of a whanau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment.

We work together to make a difference for communities while doing the right thing with integrity.

We are a Treaty partner committed to strengthening relationships with Maori, Hapu, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.