Consumer Service And Cps Manager

About Us

Canon is the world's leading imaging organisation. As a Fortune 500 Company, we actively inspire people with imaginative ideas that enable you to connect, communicate and achieve more than you thought possible.

When you join Canon New Zealand, you'll find a rewarding culture that values you. You're empowered to focus on your career progression and turn your goals into reality. You'll be an integral part of the group's success.

Your Opportunity

Are you ready to lead with passion and purpose? We're looking for a dynamic professional to manage the NZ Consumer division and Customer Service function.

This is a fantastic opportunity to lead the Consumer Service team in New Zealand, where you'll play a key role in driving service excellence and overseeing the Canon Professional Services (CPS) programme. With a strong focus on continuous improvement, inventory management, and cross-functional collaboration, this role offers the chance to make a real impact across the business.

Key responsibilities include :

Lead and develop the NZ service team, contributing to strategic direction and promoting service excellence

Manage escalations and ensure compliance with NZ Consumer Law and warranty obligations

Oversee inventory and ordering of parts / tools, ensuring optimal stock levels and alignment with Canon Australia

Own and manage the Canon Professional Services (CPS) programme, including member relationships and loan inventory

Monitor service performance, drive process improvements, and report on key metrics

Support the admin and technical teams to maintain high service standards across all customer channels

Collaborate with internal and offshore teams to align service processes and share customer insights

What You'll Bring

You're passionate about photography and ideally have a strong understanding of imaging technology and service processes. You thrive in customer-focused environments and bring a hands-on approach to leadership, always striving to deliver exceptional service. With a keen eye for detail and a commercial mindset, you know how to balance customer satisfaction with business outcomes. You're confident working across teams, influencing stakeholders, and turning insights into action.

Other key attributes include :

Experience leading a customer service or support team (ideally in a technical setting but not essential)

A track record of delivering outstanding customer service and experience successfully managing customer escalations

A growth mindset with a passion for continuous learning and development

Strong business acumen with a focus on ROI-driven decision making

Ability to turn customer insights into tangible improvements

Excellent written and verbal communication skills

Strong cross-functional collaboration and influencing skills

Confident presentation and networking skills

Experience building strategic relationships internally and externally

Ability to prioritise and execute tasks effectively in a fast-paced environment

Most importantly, you're excited to be part of a brand that inspires creativity and connects people through the power of imagery!

Why You'll Love Working with Us

Flexible working arrangements where suitable

Training and development to help you achieve your goals

Recognition through quarterly and annual awards for high performers

Bonus leave, including :

Birthday leave to celebrate your special day

Canon Day—an extra day off during the Christmas holidays

Kyosei Day—volunteer leave to give back to your community

Milestone recognition with carbon credits, merchandise, or retirement fund rewards

Significant discounts on Canon products

An employee referral scheme to reward great recommendations

Eligibility for specific benefits and perks may vary depending on the nature of your employment with Canon Group and the country where you work.

We believe in the power of a diverse and inclusive workforce. Bring your authentic self to work, and together we'll make a meaningful impact in the communities we serve.

Flexible working is part of our culture because we know balance boosts motivation, performance, and wellbeing.

As an equal opportunity employer, we welcome applicants of all ages, cultures, abilities, beliefs, orientations, and identities—including Maori and Pasifika peoples.

All applicants must be eligible to work in the country they are applying to at the time of application.

We'd love to hear from you—apply today and let's shape the future together!

Successful applicants will be notified of next steps.