Customer Support / Technical Helpdesk

We are UBER GROUP, purveyors of awesome broadband.

Not the taxi company, and not Uber Eats either, although we do like eating the biscuits and cakes our customers bake for our team. We’re Whangarei-based, have been around since 2003 and we have our own network providing seriously good broadband.

We’re a small but passionate team from very different backgrounds, obsessed with technical excellence and providing the very best customer support. We work hard, play hard and love what we do. Our culture is far from politically correct so you’ll need to be a special type of person to work here. But together we provide great service and have a lot of laughs on the way.

We have a vacancy for someone to work with our customers’ existing computer equipment and wireless access points (routers) to ensure broadband connections and other IT related equipment in the home are live and working; and to carry out repairs.

You’ll also work in our frontline team, providing technical and admin support for our broadband customers. You’ll proactively monitor the network and customer connections and provide first level technical responses, often reaching out to customers before they know they have a problem. You’ll answer queries, give advice and provide technical expertise to a whole raft of different people. While the main focus of the role is on support for existing customers, you’ll also answer new business enquiries.

You’ll be available on a rotating roster to help cover evenings (till 6pm), weekends and public holidays (9 – 5). Remote escalation support will be available from senior team members after hours. The role is based in our Whangarei office (this is a must). Full initial training and extensive ongoing training will be provided.

You must be keen and capable with technology to take on this role – preferably we’d like to see several years in a Helpdesk or similar job, but we’ll also be interested if you’re a younger applicant who’s always been the go-to person for family and friends whenever they have a problem with technology. We're looking for someone to start in the new year.

Excellent NZ English, a clear, confident telephone voice, writing skills and a typing speed of at least 30 wpm are an absolute must, and familiarity with Northland geography will be a significant advantage. Accurate record-keeping and attention to detail are essential. And you MUST have New Zealand residency or a valid NZ work visa.

If you’re not good with technology then this job is not for you so please don’t apply, but feel free to ask us about broadband and phone services. If you think you’re up for the job, then – you know what to do. Ask us for the job description so you know exactly what you’re in for. Special hint : accuracy is really important to us, so check your CV and covering letter for typos. Good luck!

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