This role supports the operational and client-facing functions of HCA Immigration Limited, focusing on immigration case management, administrative coordination, and customer relationship management. The position requires a strong understanding of immigration processes, excellent organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
30-40 hours per week
What You’ll Do :
- Support Licensed Immigration Adviser with visa processes
- Manage client files and timelines
- Communicate with clients, migrants and employers
- Provide administrative and compliance support
- Prepare service agreements, MoUs, and onboarding documentation
- Maintain digital and physical records in line with privacy and compliance standards
- Provide timely updates and guidance throughout the immigration process
- Handle escalations professionally and empathetically
- Monitor changes in immigration policy and update internal processes accordingly
- Interpret legislation relevant to immigration and employment.
- Provide support and updates to HCA Immigration staff overseas
Continuous Improvement
Identify opportunities to streamline processes and improve efficiency
Contribute to the development of best practices and internal policiesParticipate in team discussions to enhance service delivery and client experienceWhat We’re Looking For :
NZQF Level 4 qualification or higher, prefer a relevant university degree3+ years in admin, immigration, or customer serviceStrong communication and attention to detailProficiency in Microsoft Office (Ezymigrate experience a plus)Desirable :
Knowledge of AEWV & NZ immigration policiesExperience with migrant communitiesMultilingual skills (Tagalog / Bisaya)Why Join Us?
Supportive teamMake a real impact on people’s livesApply online. Only shortlisted applicants will be contacted.